Product Director/ Manager

We’re hiring our first Product Manager/ Director, who will report into the CEO and take broad ownership of a fast-growing product suite that is changing the moving industry.

Who We Are

Founded in Summer 2021, Chariot is a vertical SaaS company building the operating system for moving companies and the overall moving experience. 

Moving is a universal, stressful, and expensive experience. ~35M Americans (~10% of the country) move every year, in addition to the many moving services needed by businesses, government organizations, and military members. As a result, there’s a massive economy built around moving, with a fragmented ~$30B industry of moving companies at the center. 

Running a successful moving company is complex and hard work, especially without the right tools. Yet in an age where modern software has revolutionized how we work, most moving companies are stuck managing their business with a disconnected mix of calendar tools, spreadsheets, paperwork, and out-dated moving CRMs. The result for movers is higher stress, lower profits, and limited industry innovation. 

Chariot is finally giving moving companies modern software that simplifies their workload in a single solution. Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country. Our initial software is live with happy paying customers – it’s time to scale! 

NOTE: This role is not remote. You will work at our office at 30th and Broadway at least 3 days/ week. 

What You’ll Do

• Define our product roadmap, working closely with our customers, founders, engineers, and sales team to define key priorities and requirements
• Manage development sprints, working with the CTO to groom our backlog, prioritize tickets, and unblock team members 
• Conduct product research with advisors and customers (in collaboration with designers) to understand pain points and scope feature requirements and UX
• Communicate regularly with customers / users to understand their experience and share updates about upcoming features 
• Help respond to customer support tickets and feature requests 
• Identify and measure key product/ customer metrics 
• Identify and implement improvements to our agile development and customer success processes and tools. 
• Occasionally (~5-10%) travel to customers and clients for learning and onboarding

Who You Are

• You’re a PM with at least 2 years of experience, excited to take on a challenge 
• You have opinions about effective product management processes and tools
• You’re a strong verbal and written communicator 
• You’re empathetic and curious about people, problems, and solutions
• You’re action oriented and resourceful; You don’t need hand-holding to make an impact
• You’re excited to be part of building a great company culture from the ground up

Qualifications & Skills

• 2 years of experience PM-ing for a software product with a track record of happy customers and team members 
• Experience making and implementing product decisions from scoping, development, launch, and beyond 
• You don’t have to be a designer or Figma wizard, but you should be comfortable white-boarding and discussion high level wireframes and working with designers
• Experience collaborating with engineers and designers
• Ability to independently manage discussions/ meetings with external stakeholders 
• Ability to understand customer needs and communicate them to technical and non-technical stakeholders
• Bonus points: 
• Experience in a startup environment
• Experience with B2B products 
• Technical background (CS degree, etc.) 
• UX/ UI design experience/ skills 

Compensation 

• Salary: $120-160K
• Equity: 0.1-0.3%

Benefits & Perks

• Unlimited vacation
• Competitive salary and significant equity 
• Medical, dental, and vision insurance with comprehensive benefits
• 401(K)
• Free in-office lunch every day 

Interested? Submit a resume, LinkedIn profile and short note about why you're a great fit to

ian@chariotmove.com

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Respect and uplift our customers 

We appreciate the role that moving companies play in helping people and organizations in their communities transition to their next phase. We believe the best way to drive long-lasting positive change in the moving industry is to empower these companies to succeed. We prioritize the needs of moving companies and their employees when making decisions. 

Teach everyone, learn from anyone

We believe that great ideas can come from anyone. We seek out diverse perspectives, embrace bold solutions, and work to disconfirm our beliefs and biases. We proactively identify opportunities to teach and learn from others, regardless of role or background.

Be kindly candid

We are humble and assume the positive intent of other team members. By establishing this foundation of mutual respect, we are empowered to say what we think and provide thoughtful, timely feedback, even when it’s uncomfortable. 

Take inventory and move to action

We brainstorm inclusively and respectfully but are biased towards action. We are data-driven but are comfortable using common sense in the face of ambiguity. When we face setbacks, we maintain an optimistic attitude and learn from our mistakes.

Bring your whole self to work

We cultivate a workplace where employees of all backgrounds can express themselves authentically, be vulnerable, and have fun! We are successful when great business results are delivered by a team of people leading rewarding work and fulfilling personal lives.