Managed and Advised Account Operations, Specialist

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us " challenge the status quo" and transform the finance industry together. 

The Managed and Advised Account Operations Advisor Services (MAAO) team performs a variety of functions primarily on the Advisor Services of Schwab’s business . We service Registered Investment Advisors, as well as third party and propriety Money Managers all over the country that are enrolled in Schwab’s Managed Account products. MAAO partners with a number of internal business partners, all sharing a common goal of serving our clients with the highest level of satisfaction. The versatile team is comprised of members located in Phoenix, Orlando and Westlake.

In MAAO, you will also receive an extensive training program to prepare you for success in your new role. In addition, we realize that hard work deserves reward and we promote a culture of employee recognition as well as advancement and growth opportunities. 

In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times, high volume spikes, and a variety of project opportunities to strengthen the business. Flexibility, attention to detail, and a strong understanding of risk factors are key aspects of this role and the ideal candidate. Additionally, the ideal candidate will need to be equally comfortable with direct RIA interactions as they receive and make inbound/outbound service calls, and network internally to research and resolve client operational issues. Functions can vary but key Specialist responsibilities include:

• Enrolling and un-enrolling client accounts into the different advised and managed products
• Processing of various account updates including money movements, Power of Attorney changes and other miscellaneous operations requests for managed accounts
• Providing exceptional client service while acting as an information resource and liaison between internal and external clients, business partners and Money Managers
• Building and sustaining strong relationships with key Schwab business partners
• Managing workload to meet same day service level standard while focusing on accuracy
• Evaluating different security types and how they trade (Equity Based Securities, Mutual Funds, & Fixed Income Products). This includes the ability to interpret trading instructions and act on them both appropriately and in a timely manner
• Manage multiple tasks effectively by balancing high productivity with excellent service quality

What you have

The ideal candidate will possess demonstrated brokerage, back office, or operational experience, coupled with customer service skills and experience. Cross-functional operational knowledge or processing experience in account opening, processing, or managed accounts is strongly desired.   Managed account, servicing RIAs, and/or high-volume processing experience a plus.

Required qualifications:

• Must have current/past Schwab system experience/knowledge
• Operation processing experience

Preferred qualifications:

• Series 7 & 63 licenses preferred
• Superior attention to detail and highly accurate; strong sense of risk awareness
• Strong organizational and follow-up skills along with the ability to prioritize and coordinate multiple complex processes/projects
• Effective problem resolution and relationship management skills and a strong sense of teamwork
• Excellent verbal and written communication skills

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.