What are the responsibilities and job description for the Operations Manager position at Charleston Oral and Facial Surgery?
Charleston Oral and Facial Surgery (COAFS) provides our clients with state-of-the-art treatment through the use of cutting-edge technology and ongoing education. With six convenient locations in the Lowcountry area, our team of highly trained, board-certified oral surgeons are committed to compassionate care, ensuring the ultimate patient experience — every single time.
Responsibilities
The Operations Manager accomplishes their performance targets in revenue, patient collections, and customer service targets through the direct management and development of the administrative team.
Ensure the offices deliver quality and compassionate dental care to every patient
Works closely with the office leadership team (Directors and Clinicians) to ensure programs are effectively managed, the staff is fully trained, and that customer service standards are met
Achieve office financial performance targets such as revenue and billing first time approval rates
Drive office effectiveness while managing operational budgets for staffing and supplies
Lead in the building of a team that will embody the culture COAFS. including the recruitment of staff for the offices
Enhance communication systems within the practices to ensure effective communication up, down, and across the organization
Partner with human resources to implement policies and practices that will ensure equal opportunity, compliance with appropriate labor regulations, and that will foster high levels of employee self-motivation and satisfaction
Responsible for employee satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
Ensure each office team is responsible for the operational readiness, appearance and presentation of the office
Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards
Maintain awareness of market conditions in the region
Partner with Marketing to identify partnership or sponsorship opportunities with local organizations to promote awareness in the community and drive new patient growth in the region
Qualifications
Bachelor's degree (Required)
Minimum three (3) years of Dental Practice Management experience
Benefits
Medical, Dental, and Vision Coverage
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Job Type: Full-time
Pay: $50,000.00 - $67,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Multiple Locations