What are the responsibilities and job description for the Host position at Charley's Steak House?
Job Summary: Oversee dining room operations by providing solution-oriented, positive, exemplary customer service. Will oversee operations within the dining room and at the hostess podium. Our mission is to provide our guests with a 5-star fine dining experience by offering friendly, efficient, professional dining service. We accomplish this through teamwork. Our goal is to anticipate needs (our guests’ and our co-workers’), communicate well, pitch in as needed, and share a positive experience with our co-workers and guests. Engage with guests and “empower every person to celebrate life at its best.” Daily demonstrate our values of attitude, integrity, and teamwork.
Benefits & Perks:
Benefits & Perks:
- Health Insurance - A Robust Group Health Insurance and Dental Insurance is available based on certain eligibility criteria.
- Holidays Off - All restaurants are closed during major holidays, including Thanksgiving, Christmas, July 4th, Memorial Day, Labor Day, and Super Bowl Sunday.
- Personal Time Off, Sick Leave & Flexible Schedules - We encourage our team members to take regular time off to maintain a healthy work-life balance.
- Restaurant Discounts - Hourly employees plus three guests will receive 50% off total food and N/A beverage when you dine in at any Talk of the Town Restaurant. Managers will receive an exclusive dining card to dine each quarter.
- Employee Recognition - Employee of the Month program and tenured employee recognition and gifts.
- Direct Deposit - Payroll is paid by direct deposit and stubs will be emailed to the employee’s email.
- Giving Back – Monthly Round Up for Charity program at all Talk of the Town Restaurants to support local charities in our community.
- Family Culture Environment - A family owned and operated company since 1974, it is our goal at Talk of the Town Restaurants to make each employee feel like family!
PRIMARY JOB DUTIES:
- Provide leadership and oversight of duties conducted by dining room servers and host/hostess, ensuring delivery of services in in alignment with Talk of The Town service standards.
- Support dining management in the training of new team members relative to fine dining guidelines and dining concierge/reservation guidelines and etiquette.
- Ensure cleanliness and proper opening/closing of the host stand.
- Ensure team members are properly attired/uniformed.
- Assigns servers to reservation floor plan.
- Attends pre-meal meetings and assists during dinner service as needed.
- Make reservations by phone and in person for dining and for to-go orders. Answer phone, check messages and return calls promptly.
- Assures set up of special events.
- Other duties as assigned.
REQUIRED EXPERIENCE: Two years of fine dining experience preferred.
REQUIRED SKILLS AND COMPETENCIES:
Knowledge of dining operations. Ability to provide high customer service levels in a fast-paced environment. Effective communicator and collaborator. Excellent telephone skills and professional manner. Must possess math and problem-solving abilities. Good computer skills. Must be able to read, write and speak the English language.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-50 pounds). Tasks may involve extended periods of time standing (90%) or sitting (10%). Ability to lead guests to tables and assist with seating.
REQUIRED SKILLS AND COMPETENCIES:
Knowledge of dining operations. Ability to provide high customer service levels in a fast-paced environment. Effective communicator and collaborator. Excellent telephone skills and professional manner. Must possess math and problem-solving abilities. Good computer skills. Must be able to read, write and speak the English language.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-50 pounds). Tasks may involve extended periods of time standing (90%) or sitting (10%). Ability to lead guests to tables and assist with seating.
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