Commercial Strategy & Operations Analyst

About the Role

The Commercial Strategy & Operations Analyst will play a critical role in defining our commercial strategy and driving efficiencies of our operations. This person will be responsible for identifying areas for operational improvement and designing, implementing, and monitoring new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs, many of which are a top company priority for leadership. In this role, this person will  developing and project managing Charlie’s new care models alongside our functional partner teams, and their work will have a high degree of impact and visibility from leadership. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fast-moving, mission-driven organization. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

Responsibilities

• Identify and implement solutions to improve the performance and efficiency of our commercial teams 
• Assess and analyze internal data to identify opportunities for insurance revenue collection improvements and determine strategy for accelerating progress against key commercial KPIs
• Support transition of Charlie’s commercial data as we move to an integrated data platform
• Collaborate cross-functionally with our revenue operations teams (RCM, UR, Credentialing) to build, implement, and monitor scalable processes that improve efficiencies
• Support the implementation of Charlie’s value-based care reimbursement models
• Assist with the development of dashboards to track payer performance against key performance indicators

Requirements

• Bachelor’s Degree
• 1-3 years of relevant work experience
• Strong analytical capabilities
• Consulting or investment banking experience a plus
• Healthcare experience a plus
• Experience with Salesforce, Tableau a plus
• Exceptional communication, interpersonal, listening and relationship-building skills
• Microsoft Office proficiency—Word, PowerPoint, Excel
• Resourceful with a natural ability to problem solve
• Proactive self-started and natural multitasker
• Meticulous attention to detail
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $76,500 and $111,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits.