Agent

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.

SUMMARY : Responsible for safety of the traveling public, passenger terminal security and monitoring the parking lot for gate issues and capacity.

Ensures terminal building is fully operational, clean and comfortable.

DUTIES AND RESPONSIBILITIES :

• Monitoring the safety of customers between airport parking and terminal.
• Acts as liaison between the passengers, concessionaires, and the airport regarding operational effectiveness. Provide excellent customer service while mitigating transportation issues.
• Operates shuttle bus to provide safe transportation of our airport customers between long term parking and terminal building.
• Monitors and controls the Exit Lane security system and responds to alarms.
• Performs random audits of land-side activities to ensure the effective use of safety and security protocols.
• Monitors and controls the Exit Lane security system, responds to alarms, and documents actions through reports.
• Performs daily audits of parking lot activities to ensure the safety, security, and revenue stream.
• Observes and reports speeding violations to Safety Manager for education and compliance.
• Patrols and cleans the premises and is alert to unusual situations.
• Exemplify high level of customer service during flight cancellations and delays.
• Monitors activities and interfaces, if necessary, with taxis, limousines, app-based drivers, shuttles and buses arriving and departing from the terminal.

Enforces Taxi / Limo, Transportation Network Companies (TNC - Uber / Lyft) regulations.

• Assists the Terminal Manager with special projects.
• Staff Aviation Worker Screening access point, utilizing established equipment and procedures to prevent access to personnel carrying prohibited items.
• Respond to alarms on worker screening equipment such as metal detectors and similar equipment.

MINIMUM JOB REQUIREMENTS :

High school diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified, preferably in an inside and outside environment.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• Knowledge of commercial operations and procedures
• Able to exude excellent customer service
• Good oral and written communications skills
• Skilled with ground base radio systems or similar communication equipment

WORKING CONDITIONS AND PHYSICAL EFFORT :

• Good visual acuity to work inside under artificial lighting and outside in bright sunlight
• Work outside in all weather conditions
• Able to lift 50 pounds, extended standing and walking for a major part of the day

Last updated : 2024-11-06

Salary : $14 - $17