Epic Application Analyst I - Professional Billing

This position requires the ability to work onsite in our Charlotte, NC-area offices and candidates must reside in North or South Carolina (or be willing to relocate) in order to be considered.

Primary Objective

The Epic Application Analyst I – Professional Billing is responsible for the analysis, design, development, implementation, modification and installation of low to medium complexity systems. Provides support to providers and employees to ensure high quality patient care delivery and efficient administrative functions within Epic.

Essential Functions

• Understand the revenue cycle and the impact of the patient access and clinical workflow.
• Perform analysis, design, development and maintenance of the Epic application and related clinical information systems. Understand relevant operational workflows and apply that knowledge to decisions to software build.
• Proactively identify impact of changes upon other applications and downstream systems.
• Provide support for the software and related integrated elements. Troubleshoot and track issues and problems. Audit user-entered data.
• Provide timely user support through multiple communication methods and on-site support as needed.
• Conduct testing and ensure test scenarios are documented. Monitor behavior of recently modified components in the production environment.
• Maintain confidentiality and integrity of all patients' medical records that are viewed or provided in accordance HIPPA standards.
• Ability to meet the physical and mental demands of the position.
• The ability to work on-site.
• Predictable, reliable, and prompt attendance.

Skills and Abilities

• Maintain proficiency in all aspects of design, build, testing, documentation, and best practices for Epic Resolute Professional Billing applications.
• Able to understand the technical aspects of the application and integrated tools to use to complete the business cycle.
• Able to independently prioritize work assignments, meet deadlines and manage multiple projects and /or priorities.
• Able to work both independently and in teams with limited supervision.
• Effective communication skills (written and verbal) and follow-up skills.
• Experience with Microsoft Word, Excel, PowerPoint, Visio, and Office 365.
• Able to use knowledge and skill in developing complex software solutions.
• Able to acquire knowledge through research or self-training when needed.
• Proficient with Microsoft office.
• Knowledge and understanding of Electronic Health Record System.

Core Competencies

• Complex Problem Solving
• Contributing to Team Success
• System Analysis
• Troubleshooting
• User and Customer Support
• Attention to detail

Training Period

Epic certifications require in person or virtual classroom training through Epic Systems. Most certifications require the trainee to submit a project and pass an exam. Staff will have 3 attempts to pass each exam.

Analysts should expect to become proficient in their application area within 6 months. Full competency is expected within 12-18 months (about 1 and a half years). Analysts are also expected to be familiar with CEENTA workflows and standards within 6 months.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

This role is responsible for analyzing problematic workflows or inefficient processes and then providing comprehensive solutions and improvements to the electronic patient medical record system. They reinforce the company's mission by displaying integrity and by taking pride in knowing they are providing the best technical solutions available to support our providers, clinicians and staff.

Education

High school diploma required. Bachelor’s degree preferred.

Experience

1-3 years of Epic Professional Billing experience preferred but not required.

Certificates, Licenses, Registrations

• An active Epic (2018 ) Epic Professional Billing, Electronic Claims, or Electronic Remittance certification preferred but not required. Certification must be obtained within 3 months of hire date.
• Certifications relating to other Epic modules, software applications, technology infrastructure, and or clinical specialization are an advantage.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

Full-time. Standard hours of operation (and working hours): 8am-5pm, Monday-Friday. Additional evening/weekend hours required to complete system updates.

Upon successful completion of a probationary period and in good standing, employee is eligible for remote work.

Physical and Mental Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this job, employee is regularly required to talk and hear. While performing the duties of this job, the employee may be required to sit in front of a computer screen for extended periods of time, type and repetitively click a mouse.

Mental Demands:

Ability to problem solve, ability to work under pressure, ability to thrive in fast-paced work environment, ability to use discretion and sensitivity, ability to work alone for extended periods of time.

Travel

Occasional travel to other offices to accommodate user needs. Occasional travel (inside and outside of NC and SC) for training classes, implementations, and conferences. Change in expectations may occur with little to no notice and will be reviewed periodically.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.