Student Academic Advisor (FT)
Job Posting for Student Academic Advisor (FT) at Charter College
POSITION DESCRIPTION
The Student Academic Advisor (SAA) will work in support of the College’s student retention efforts. The SAA will play an integral role in the proactive approaches used to improve overall educational quality, customer service and student retention rates. An SAA will use processes and procedures in place to assist in helping close the gap of attrition rates and help improve overall education experience, communication, and student satisfaction with the College. This dynamic individual will be a student advocate, academic advisor, and problem solver responsible for the student experience that results in a quality education with a high level of student satisfaction.
The SAA will report directly to the Director of Student Services (DSS).
DUTIES AND RESPONSIBILITIES
- Manages the retention process and outcomes by heading up the campus retention efforts working with all staff and faculty to identify at risk students engaged and unengaged from the college experience. Identify educational barriers within the education environment, campus life, re-admissions and resolves the barriers with appropriate processes.
- Active participant in by-mod SAP & S4 meetings wherein action plans are discussed and created to retain at risk students. Provides regular solution-based feedback from the meetings to the team members/campuses.
- The Re-entry SAA will be responsible for re-admission student work, and work all new starts, both Admissions and re-admissions, as well as the administrative steps of re-enrolling the re-entry student back into a Charter program.
- Manages the successful on-boarding of new students into the Charter College educational environment, often requiring collaboration with Lead Student Success Instructors and Campus leadership.
- Responsible for engaging and resolving students’ issues of Satisfactory Academic Progress (SAP). Ensures academic plans are completed timely. Will set plan timelines and conduct follow-through of SAP students ensuring successful progression of the student.
- Maintains and manages daily Point Of Contact (POC) list of students affected by absenteeism, failing grades and Student Academic Progress (SAP) and makes contact to help re-connect them to the College and the student learning experience to get them back on track.
- Maintains routine contact with current student base and re-entered students to help assure the success of the student population.
- Managing proactive processes to improve student performance by intervening regarding attendance, grades, postings, etc. through daily monitoring of Moodle rooms activities.
- Identifying and resolving retention issues by communicating with faculty to gain more insight into student issues that impact students’ success in the course.
JOB QUALIFICATIONS AND SKILLS
- 2-5 years’ experience in a related field required.
- Bachelor’s degree preferred.
- Must have excellent customer service skills
- Working knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook
- Online or Distance education experience is a plus
- Ability to work with all types of people, to assume facilitator and problem- solver role
- Ability to multi-task and change project priorities
- Flexibility and the ability to complete assigned project(s)
- Ability to work independently
- Ability to communicate professionally and effectively, both orally and in writing, required.
- Ability to self-start and self-monitor work projects
- Ability to balance urgency of assignments and timelines
- Ability to create relationships and trust via telephone, video, electronic communications and in person
- Team player with positive outlook on making an impact on the lives of others.
- Perform other duties as assigned.
We are committed to Diversity. Charter College is an EOE employer.
Job Type: Full-time
Salary: $19.23 - $23.56 per hour
Salary: $19.23 - $23.56 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Farmington, NM 87402: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer or student retention: 2 years (Required)
Work Location: One location
Salary.com Estimation for Student Academic Advisor (FT) in Oxnard, CA
$53,883 to $69,698
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