Director, ISP (Inside Plant)

** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **

JOB SCOPE

Responsible for directing and managing the Inside Plant Operations staff and facilities. Implements structured, consistent and disciplined operational practices to ensure stable product delivery aligned with company initiatives and expectations. Supports operations including technical services and plant maintenance. Directs project planning, and assist with capital budgeting and business plan development. Ensures a high degree of cross functional communication and participation in line with product deployment and support.

DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Develop an effective Inside Plant Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
• Leads a structured and disciplined work team to produce exceptional results delivering the customer experience.
• Oversees designated inside plant operations which include facilities & electronics, powering, cooling, cabling, TVRO, FCC Compliance and provides direct hands on support for other network operations teams for all Headends and Hubs.
• Provides engineering operational support and direction for new or existing technologies and current operational initiatives.
• Evaluates and consult with all levels of leadership regarding technical operations, strategic planning, Construction, Systems techs and network operations.
• Directs quality control programs for engineering operations and consistent operational procedures.
• Ensures current procedures and tests are performed in accordance with Charter Policy and Federal Communication Commission Standards.
• Oversees and ensure the maintenance of records as required by Charter Policy, Federal Communications Commission and other government agencies.
• Ensures adherence to company TQA policies.
• Performs other duties as requested.
• Assists Senior Director ISP with capital budget process, execute approved budget plan.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's degree in engineering or related field and/or equivalent work experience.
• Minimum eight (8) years of Engineering experience
• Minimum five (5) years of Management experience
• Minimum three (3) years of Project Management experience
• Must be able to work the following shift: Monday thru Friday from 8:00AM - 5:00PM

ADDITIONAL JOB QUALIFICATIONS

• Federal Communications Commission regulations, National Electric Code and National Electric Safety Code.
• Advanced knowledge of company products/services and HFC, all FCC compliance reports.
• Comprehensive understanding of applicable local and state rules and regulations, OSHA rules, as well as HVAC and power distribution systems.
• Knowledge of Analog Transmission Line, Electronic and Fiber Optic Theory.
• Certified Professional Engineer.

PREFERRED QUALIFICATIONS

• Knowledge of Critical Facility Construction Maintenance
• Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Ability to supervise and motivate others, handle multiple projects, make decisions and solve problems while working under pressure.

WORKING CONDITIONS

• 50% Office and 50% Critical Facility environment
• Travel Required

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