Social Worker

Duties/Responsibilities:

The Client Services Manager/Social Worker will have responsibilities supporting the practice across a range of areas including engagement and outreach, and operations. The focus of this position will be engagement with potential home care patients and coordinating start of care.

Engagement/Outreach

• Cultivate key referral sources including healthcare facilities, physicians, eldercare facilities, Medicare agencies, and nursing homes in order to explore and identify homecare needs and opportunities.
• Develop and maintain prospects, clients, and referral sources databases for contact/and or mailing lists.
• Respond to telephone inquiries and oversee directory paid lead programs. Describe the company's service offerings and related pricing.
• Understand, explain, and promote agency services to key communities, facility leaders, discharge planners, patient families and others.
• Perform client intakes and follow sales process from lead through start of care and maintain quality oversight for private pay patients and families.
• Respond to family and consumer inquiries related to homecare services and offerings.
• Schedule and perform intake and introductory meetings with new/potential patients.

Operations Support

• Data entry relating to staff profiles and availability for new hires within the operating software system.
• Act as the central point of coordination between MA office and support services from central office in Philadelphia, PA.
• Manage and coordinate scheduling for caregivers and clients.
• Assist with operations-related tasks, including relevant HR functions, and billing and payroll processing.
• Answer questions, transfer calls, and take messages as appropriate.
• Monitoring staff clock ins and outs through the HHA Exchange call dashboard.
• Availability for on call rotation once per month with bonus pay (after hours emergency staffing call management).
• Other relevant duties as assigned by management.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong quantitative, analytical, and problem-solving skills.
• Ability to adapt to the needs of the organization and employees.
• Strong database management skills.
• Proficient with Microsoft Office Suite, Google Suite, or related software.

Education and Experience:

• High School completion, Bachelor's in Social Work, Psychology, or related field preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Medical scrubs must be worn daily
• Current active driver’s license and car

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Required)

Experience:

• Healthcare: 1 year (Preferred)

Language:

• English (Required)

Work Location: One location

Salary : $55,000 - $65,000