Program Development Manager

Description

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission?  We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
  • Medical Insurance and Health Savings Account
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will a Program Development Manager do?

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Program Design and Planning:
  • Collaborate with key stakeholders, including senior leadership, HR, and frontline staff, to assess the needs and preferences of existing employees and design a comprehensive program that integrates supportive services and case management.
  • Develop program goals, objectives, activities, and timelines, ensuring alignment with organizational mission and strategic priorities.
  • Design program components such as coaching, mentoring, skills development workshops, financial literacy training, and access to community resources.
• Partnership Development:
  • Build and maintain partnerships with community-based organizations, social service agencies, educational institutions, and other stakeholders to enhance the range and quality of services available to program participants.
  • Negotiate partnerships and service agreements, outlining roles, responsibilities, and expectations for collaboration.
• Staff Training and Capacity Building:
  • Provide training and professional development opportunities for program staff and frontline managers to enhance their skills in providing supportive services and case management.
  • Foster a culture of empathy, respect, and inclusion among staff, emphasizing the importance of person-centered care and holistic support.
• Program Implementation and Management:
  • Oversee the successful implementation of the program, including recruitment and enrollment of participants, delivery of services, and monitoring of progress and outcomes.
  • Ensure that program activities are delivered with fidelity to the program model and that participant needs are met effectively and efficiently.
  • Monitor program budget and expenditures, ensuring fiscal responsibility and accountability.
• Data Collection and Evaluation:
  • Develop data collection tools and systems to track program participation, outcomes, and impact.
  • Collect and analyze data regularly to assess program effectiveness, identify areas for improvement, and inform decision-making and reporting to stakeholders.
  • Prepare regular reports and presentations on program progress and outcomes for senior leadership, funders, and other community stakeholders.
• Needs to be able to work flexible hours to accommodate hours of operation.
• Occasional travel may be required.
• Perform other duties as assigned.

Key Knowledge and Experience:

• Bachelor's degree in social work, psychology, human services, nonprofit management, or a related field is preferred.
• 2-3 years of experience in program development, case management, or social services, preferably in a nonprofit or community-based organization.
• Strong understanding of supportive services, case management principles, and holistic wellness approaches.
• Experience working with diverse populations, including individuals facing barriers to employment and economic stability.
• Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with stakeholders at all levels.
• Demonstrated leadership and management abilities, with experience in supervising staff, managing projects, and achieving results.
• Knowledge of relevant laws, regulations, and best practices in social services and case management.
• Must have excellent oral, written, and interpersonal communication skills.
• Proficient in Microsoft Office (e.g. Word, Outlook, and Excel)
• Must have a good driving record with a valid driver’s license, insurance, and the ability to travel frequently.
• Commitment to the mission and values of Goodwill Industries of the Greater Chattanooga Area.

What does it mean to be a member of the Chattanooga Goodwill organization?

• You’ll have the satisfaction of knowing that your work is making a difference in your community.  In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth.  Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage.
• Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential.
• Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.

Qualifications