District Manager

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 500 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

What do you do?

The District Manager is responsible for overseeing store operations for 10-15 retail locations. This includes but is not limited to recruitment, talent management, coaching, training, & compliance. District Managers are ultimately accountable for meeting and/or exceeding budgeted targets to include but not limited to Revenue, Labor, Debt, Expenses and over all EBITDA along with ensuring customer satisfaction and product quality.

Duties/Responsibilites

Implementing Corporate Strategy Within The District by:

• Consistently communicating and implementing the company’s goals, values, strategies and policies
• Determining the needs of the District (long term and short term)
• Setting measurable goals and objectives
• Motivating Managers and staff to achieve those goals and objectives
• Delegating secondary responsibilities to Store Managers and others

Teaching and Training Within The District by:

• Coordinating recruitment of CSR’s and Managers
• Monitoring, to ensure that all employees are meeting Customer Service Standards
• Ensuring that all employees are meeting expectations of the CSR Training Program
• Training Managers capable of meeting or exceeding Management Standards
• Measuring performance of CSRs, Managers and Stores
• Recognizing achievement at all levels
• Liaise with Regional Trainer to ensure training needs are met within District

Administrating Day To Day Operations Within The District such as:

• Monitoring controllable expenses and initiating corrective actions as necessary
• Supervising timely and accurate accounting and reporting from the stores to Head Office
• Liaising between Head Office and District stores so as facilitate an efficient flow of information in both directions
• Solving problems
• Controlling and managing company inventories and assets, such as; store cash limits
• Ensuring operational and store security is maintained
• Adjusting and improving existing systems to meet the constantly changing needs of the District and organization (in consultation with the NOM and Head Office)
• Conducting store visitations and audits as detailed by Regional Director of Operations.

Developing Business Within The District by:

• Implementing District marketing strategies in conjunction with other Districts and Head Office
• Creating and maintaining a cooperative relationship with Government agencies
• Developing a network of positive contacts within the business community
• Conducts business to business calls and models this with store staff to demonstrate and coach revenue generation skills to the store.

Communications:

• Conducts one on one’s with all managers consistently for coaching and development
• Facilitates meetings regularly with all store managers in the timely manner district
• Accessibility to staff respond to check approvals and emergencies in a timely manner

Human Resources:

• Effectively interviewing and selecting CSR and MDP candidates suitable for employment.
• Completing required HR paperwork on a timely basis, including but not limited to: new hire processing, terminations, benefits enrollment, and status changes.
• Demonstrating sound judgment with subordinates, recognizing individual differences and abilities, in order to build solid teams at all locations.
• Develop and execute District succession plans and talent management plans.
• Administering progressive discipline according to established guidelines.

Completing All Other Tasks as Directed by the Regional Director of Operations.

Education

• Bachelor’s degree required

Experience

• Two or more year’s practical Management experience as a store Manager. Mixture of DFG and or previous management experience of a multi-unit organization for a minimum of 3-5 years.

Skills

• Excellent organization, team management & financial management skills
• Self-reliant/ self-starter
• Excellent interpersonal and communications skills
• Good analytical skills
• Excellent role model and leader, able to motivate and get results from others
• Unquestionable integrity
• Able to adapt to a changing business environment
• Committed to providing outstanding customer service.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

All your information will be kept confidential according to EEO guidelines.

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