Entry Level Technical Advisor

Your Team

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been recognized by Forbes as one of the World’s Best Places to Work three years in a row (2020, 2021, 2022), ranking among the top 50 companies across the globe in the IT category. Check Point has also been named to Forbes’ list of World’s Top Female-Friendly Companies. If you want to make the world a safer place and join an award-winning company culture – you belong with us.

Your Impact & Responsibilities

Great opportunity to break into the security field with Check Point Software Technologies, Inc., the leading provider of cyber security solutions to corporate enterprises and governments globally. We secure more than 100,000 businesses and millions of users worldwide. As an industry leader, Check Point has received recognition from around the globe.

This is a high-level global support center position, for Internet security products.

Intensive 8-week training course involving classroom and hands-on experience. The position will provide customer and technical support for assigned security products through inbound phone, email, and web requests. Independently identifies, troubleshoots, documents, and replicates customer problems and then escalates complex problems in accordance with internal processes. Tracks resolution through the problem-solving cycle. Keeps affected parties and upper management informed of progress and resolution.

Your Knowledge & Skills

• Hybrid: Irving, Texas
• BS/MS Computer Science or 25 credit hours of network (TCP/IP) and Information Security related courses preferred.
• 2 years of ISP Support or related networking positions will be considered and or in lieu of coursework.
• Strong knowledge of networking concepts - VLAN, WAN, LAN, Routers, Switches, Access Points, Firewalls, IPS, VPN and other layer 2/3/4 networking protocols/concepts.
• Knowledge of UNIX operating system, Linux or Windows Administration.
• Exceptional Time Management and organizational skills.
• Strong verbal, written, and interpersonal communication skills.
• Ability to troubleshoot and resolve problems in a technical team-oriented environment.
• Ability to demonstrate customer empathy, good customer diplomacy skills, and ownership.
• A positive and constructive minded team player
• Must be eligible to work in the US without sponsorship from an employer now or in the future

The Following would be considered an asset

• Holds certifications such as Security
• Holds certifications in routing (Network )
• Knowledge of IPS/IDS technologies
• Security threat and attack countermeasures
• Scripting skills with Bash, Python, C programing
• Knowledge of Cloud public and private infrastructure, IaaS, SaaS such as; Microsoft Azure, Amazon AWS, Google Cloud GCP and VMware NSX
• Ability to conduct forensic analytical studies and investigations

There is a strong focus on candidates who can speak Spanish or Portuguese.

EOE M/F/Veterans/Disabled

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage for this role is $41,000. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.