What are the responsibilities and job description for the Operations Coordinator position at CHELSEA PIERS LP?
Job Details
Description
About Chelsea Piers:
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
About the Opportunity:
Chelsea Piers is seeking to hire an Operations Coordinator to join our Special Events team. In this role, you will be responsible for managing the logistics for booked events, overseeing the full completion of services to clients, and ensuring overall client satisfaction. This role reports to the Vice President of Special Events Partnerships and works closely with Sales Managers, Venue Managers, and Site Operations to help maintain a high level of service in all of Chelsea Piers’ venues.
As the Operations Coordinator, you will be expected to:
- Work closely with Sales Managers to fulfill client needs
- Produce and detail events throughout all Chelsea Piers venues as assigned by Vice President of Special Events
- Meet and speak with clients to discuss event details including floor plan creation, run-of-show, and overall event logistics
- Work closely with venue managers and coordinators to ensure all event details are executed properly
- Review and update internal assets including menus, vendor lists, and weekly reports
- Assist in conducting site visits and tours for new and existing clients
- Coordinate vendors and ensure event set-ups and breakdowns are seamless
- Oversee the full execution of events as onsite point-of-contact as needed
- Foster working relationships with outside vendors including catering, entertainment, and audio-visual
- Navigate all special events related software (TEAMS, ZOHO, Daysmart, etc.)
- Maintain inventory on Special Events items (Wristbands, Supplies, etc.)
This is not comprehensive list of responsibilities, which can change at any time at the discretion of your supervisor.
About You:
You are professional, courteous, and punctual. You are a creative problem-solver and have excellent communication and customer service skills. You also have:
- 1-2 years of event/operations experience
- Ability to multi-task and make sound decisions under pressure
- A keen attention to detail
- Excellent inter-personal skills
- Superior in-person service and phone etiquette
- Microsoft Office Suite proficiency
- Ability to work a flexible schedule including weekends, early mornings, and late evenings
- Ability to lift, carry, load, unload, push, and pull up to 40 lbs
- Ability to stand for minimum of 8 hours
- Ability to move throughout the complex
Benefits
Chelsea Piers is an incredible place to work! Here is an overview of some of the benefits full-time employees enjoy:
Medical and Dental Benefits- As an valued member of the Chelsea Piers team, you will be eligible for Chelsea Piers' robust health and dental insurance plans through UnitedHealthcare and Empire BlueCross BlueShield.
Paid Time Off- Chelsea Piers supports a healthy work/life balance. After sixty (60) days of employment, you will be eligible for fifteen (15) days of paid vacation (prorated in your first year of employment). After five (5) years of service, you will be eligible for twenty (20) paid vacation days per year.
Safe/Sick Time- Chelsea Piers will provide you with 1 (one) hour of safe/sick time for every 30 hours worked, up to a maximum accrual of fifty-six (56) hours per calendar year.
401(k) Savings and Retirement Plan- Chelsea Piers wants to support your saving goals. After six months of service, you will be eligible to enroll in Chelsea Piers' 401(k) program. Chelsea Piers will match 8% of your investment up to a maximum of $2,500 per year.
Complimentary Access to Chelsea Piers Fitness- Chelsea Your health and wellness are important to us. You will receive a complimentary membership to our renowned health club, Chelsea Piers Fitness Chelsea. We will also provide spouses and domestic partners of full-time employees with membership at 50% off the current rate.
Tuition Assistance- Chelsea Piers supports employees' continuing education. After one (1) year of full-time service, you will be eligible to receive tuition assistance paid by Chelsea Piers in the amount of $750 annually for your first five (5) years of full-time employment and $1,500 annually after five (5) years of full-time employment. The education, instruction, or training must be job-related and/or or have the potential to strengthen your skills/knowledge and enhance your performance.
Transit Program- You will be eligible to participate in the Transit program, which allows for the pre-tax purchase of Transit debit cards that are used to purchase commuting tickets and passes from transit operators throughout the metropolitan area.
Employee Referral Program- We encourage our employees to refer their qualified family and friends to work at Chelsea Piers. For any referral who is hired and stays at Chelsea Piers a minimum of sixty (60) days, you will receive a referral bonus of $500 for full-time hires (minimum 35 hours per week) and $250 for part-time/non-seasonal hires (minimum twenty (20) hours per week).
Upon your start date, you will also receive an Employee Venue Usage sheet detailing other exciting employee perks and discounts provided throughout the complex.
Chelsea Piers is an equal opportunity employer.
Salary : $60,000 - $63,000
