Collections Analyst

Role- Collections Analyst
Location- Princeton, NJ - Hybrid - Local candidates who must be ok if they are required to go into the office.
35 hours a week - 7 hour days
Temp to possible perm

Must Haves:
EXCEL - Advance or Expert user
5 years collections experience - B2B experience!!!

This role is for a newly acquired product. Being able to change directions quickly and confidently and being comfortable with asking questions to both sales and the management team is a must as we work through the initial set up of processes surrounding this line of business. The initial maintenance of this product will be managed in an excel spreadsheet, with this, excellent excel skills, attention to details and organization are a must.

Responsibilities:

Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes,AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide high-quality customer service in a timely manner
Maintain client confidentiality and deliver a consistent and professional level of service at all times
Enter detailed notes and client information in the online collection tool
Research and perform special projects and other activities as needed

Performance Expectations:
5 years collections experience preferred
Strong attention to detail, goal oriented, the ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.
Develop a positive working relationship with internal and external stakeholders
Solid Microsoft suite skills, including excel, word and PowerPoint
Solid Google suite knowledge, including Gsheets, Docs and Slides
Spanish speaking is a plus but not required

Candidates interested in this position, please click on the “Quick Apply” button or send your resume to mansari (at) chenoainc (dot) com with your expected hourly rate.

Reach out to Safique at 908-409-6257 with any questions.