Clinical Assistant

Job Summary: Provides assistance to providers, nurses, and/or other clinical and ancillary staff in the coordination of patient care. Facilitates quality patient care by optimizing patient flow, processing of referrals, assisting with patient empanelment and prior authorizations, and participating in continuity of care activities such as patient calls and scheduling. Job Duties: Provides basic and direct care to patients as directed by a provider, nurse, and or other clinical and ancillary staff to individuals eligible for services in accordance with the self-governance compact and funding agreement between the Cherokee Nation and the United States executed under the authority of the Indian Self-Determination and Education Assistance Act. Coordinates patient care and effective and professional communication with other interdisciplinary team members including providers, nurses, and other clinical and ancillary staff. Provides a variety of analytical tasks and charting tasks related to patient information. Facilitates quality patient care by optimizing patient flow, processing of referrals, assisting with patient empanelment and prior authorizations, and participating in continuity of care activities such as patient calls and scheduling. Communicates with patients about their schedules, referrals, and queries through email, phone and face-to-face conversations. Effectively utilizes customer service skills and written and telephone etiquette. Provides empathetic, compassionate care to support patients. Quickly answers or properly refers questions or issues. Displays attention to detail and knowledge of medical terms and terminology. Utilizes organizational and time management skills to manage a variety of tasks effectively. Supports quality control by ensuring accuracy of all transcriptions of notes and documents related to treatments, referrals, and appointments. Proofreads and edits transcriptions for accuracy, spelling punctuation, and grammar. Documents referrals, patient interactions and phone calls, scheduling, and empanelment within the electronic health record (EHR). Complies with specific standards that apply to the style of medical records and to the legal and ethical requirements for preparing medical documents and for keeping patient information confidential. Optimizes provider schedules and patient satisfaction with efficient scheduling and assisting with provider empanelment, panel management, and prior authorizations. Maintains office inventory and equipment by anticipating supply needs and expediting supply orders. Performs clerical duties when appropriate such as, but not limited to printing summaries, patient labels and face sheets and discharging patients out of the computer. Obtains and records routine information, height and weight measurements, and vital signs from patients. Reports deviations to the appropriate licensed clinical professional. Maintains a clean and safe environment and equipment for the patient. Sorts and replenishes supplies and linens as needed. Reports defective equipment and deficient supplies. Sets up and cleans exam rooms and equipment. Adheres to professional and ethical standards. Maintains HIPAA compliance and confidentially at all times to protect personal health information (PHI) as it relates to patient data. Maintains verifiable records at an institution or facility that has a published record retention policy that is equal to or exceeds the retention required by federal, tribal and or state regulations. Maintains the confidentiality of any information received from any person or source about a patient, unless authorized in writing by the patient or required by law or court order. Complies with the applicable state, tribal, and federal regulations in regard to the security, safety, and confidentiality of any health services record created, maintained, transferred, or destroyed, whether the record is written, taped, computerized, or stored in any other medium. Provides Humane Resources a copy of all licensures, certifications, renewal of licensure and certification upon receipt thereof. Upon demonstration of competency under the direction of the immediate supervisor, the individual may perform services such as, but not limited to: collection and entry of patient information, processing of laboratory specimens, assistance with performing clinical services such as EKGs, and processing and tracking of patient referrals. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES No supervisory responsibility. Qualifications: EDUCATIONAL REQUIREMENT High school diploma or general education degree (GED); no exceptions. EXPERIENCE REQUIREMENT At least six (6) months of experience in a related field. COMPUTER SKILLS An individual should have knowledge of Database software, Human Resource systems, Internet software, Ordering processing system, and Payroll systems. CERTIFICATES, LICENSES, REGISTRATIONS Basic Life Support (BLS) certification preferred but not required; can be obtained during the orientation period. OTHER QUALIFICATIONS The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE). Knowledge of grammar, spelling, punctuation, and medical terminology. Educated on and compliant with HIPPA regulations; maintains strict confidentiality of client information. Must meet and maintain pre-employment and periodic background investigation adjudication for childcare. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and or/move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision requirements for this job include color vision, distant vision, close vision, peripheral vision, depth perception, and ability to correct/adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is frequently exposed to toxic or caustic chemicals and fumes and airborne particles. The employee is occasionally exposed to outside weather conditions, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.