Job Posting for Enforcement Officer at Chester County of Pennsylvania
Summary
The Enforcement Officer is responsible for ensuring the enforcement, collection and monitoring of court-ordered child and spousal support.
A criminal background check is required.
Essential Duties
Ensure that payments are received and all provisions are followed in compliance with the court order as well as with state and federal law.
Address questions and concerns regarding child and spousal support cases through phone calls, mail and walk-in service.
Monitor performance of caseload collections and determine next steps to initiate payments from clients
Capable of timely follow up on events
Respectful and positive motivation of clients and the ability to explain court interactions to clients
Review and execute attachments to garnish wages, unemployment compensation, worker’s compensation and social security benefits.
Utilize sources such as the United States Postal Service to acquire information on clients including addresses, employers and social security numbers.
Perform case management duties (review cases for payments, take appropriate enforcement action, modifications of support, filing pro se petitions, closure and suspension of cases).
Maintain compliance of all enforcement action with state and federal regulations by answering mail alerts that bring non-compliance or possible problem cases to the officer’s attention.
Negotiate and mediate with all parties to resolve any issues that may exist.
Use all appropriate enforcement techniques within state and federal regulations.
Review specific delinquent cases to determine if techniques should be used (seizure of assets, judgements, liens, IRS and State tax refund intercepts, driver’s license suspension and credit bureau reporting).
Take appropriate action to bring the non-compliance to the obligor’s attention in an effort to resolve outstanding issues.
Ensure that medical coverage is provided in accordance with the support order and that changes in coverage are reported.
Provide coverage for team members as necessary.
Review cases in which the obligor has been found in contempt and has been placed on probation, (review monthly for compliance; if non-compliant, may request that a bench warrant be issued).
Contact other states or countries if party does not reside in Pennsylvania.
Audit support cases when payment records or orders are challenged by either party.
Assist at special hearings in the Court of Common Pleas.
Perform other duties, tasks and special projects, as required.
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