Guest Service Representative

Description

Chetola Resort at Blowing Rock is a 78-acre resort within walking distance of the quaint mountain village of Blowing Rock and adjacent to a 3500-acre National Park nestled within the Blue Ridge Mountains of Western North Carolina.

We provide a peaceful escape for guests looking to disconnect from their busy lives and gain a closer connection to the natural world while enjoying cozy mountain lodging, upscale comfort food, awe-inspiring activities by day and relaxing hospitality at night as well as extensive banqueting and events which create memories worth sharing.

• Greets guests and checks them into hotel following established procedures, including, but not limited to, assuring all necessary information is received and entered into the computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas
• Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including, but not limited to, directions, shopping, dining, hotel services, and safety.
• Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, and transportation reservations as needed
• Resolves guest problems/complaints' utilizes own best judgement in resolving issues or refers to management as needed.
• Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
• Makes and confirms reservations for future hotel guests following established procedures including, but not limited to, assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies, particularly with regard to reservation cancellation. 
• Checks guests out of hotel following established procedures including, but not limited to, computing bills, collecting payment, and providing guests with necessary paperwork
• Maintains front desk area in a clean and orderly fashion
• Possesses and maintains thorough knowledge of hotel and area's attractions
• Completes all necessary paperwork; maintains files and records
• Performs clerical duties as required including, but not limited to, filing, photocopying, faxing, and mailing
• Performs other relate duties as required by management

We offer a competitive hourly rate 

Benefits include generous discounts in all our outlets

Use of all resort facilities

Dental Vision and health care for full time employees

Paid time off and paid holidays

Life insurance

Short- and long-term disability insurance.

Eligibility for matching 401k 

Discounts to local attractions

Qualifications