The Fulfillment Center Lead will be hands-on in a start-up operation and will build and maintain relationships with hourly team members in our "Ocala, FL” Fulfillment Center. This person will be someone who likes change and enjoys getting into the details to drive improvements every single day.
What you’ll do:
Lead a team of up to 20 hourly associates
Develop and maintain a safe work environment
Responsible for achieving all operational goals
Ability to reward and recognize performance and execute on progressive discipline as needed
Mentor, train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network
Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
Utilize the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
What you'll need:
1 years of leadership experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
Excitement for working in a start-up environment with high level of ambiguity and change
Metrics driven mindset
Customer service obsession, with willingness to do whatever it takes to satisfy customer needs
Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
Proven ability to quickly adapt and drive the right results using data
Highest levels of integrity and ethics
Must be flexible to work weekends and/or nightshifts
Strong working knowledge of Microsoft Office Suite
Salary.com Estimation for FC Lead in Ocala, FL
$91,146 to $118,011
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