CRMG Office Service Support, Cheyenne Family Medicine

A Day in the Life of the CRMG Office Service Support Staff:

The Office Service Support provides administrative and clerical support to department or unit. This position is responsible for scheduling, registration, pre-registration and maintaining accurate non-clinical patient information. Perform general receptionist duties.

Why Work at Cheyenne Regional?

• ANCC Magnet Hospital

• 403(b) with 4% employer match

• 21 PTO days per year (increases with tenure)

• Education Assistance Program

• Employer Sponsored Wellness Program

• Employee Assistance Program

• Loan Forgiveness Eligible

Here Is What You Will Be Doing:

• Greets visitors and checks in patients with accurate demographic and insurance information.

• Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.

• Obtains insurance verification by e-verify or phone.

• Obtains necessary signatures for consent for services and mandatory Medicare documents. 

• Encourages and assists patients in registration of patient portal.

• Responsible for scheduling patients for in office procedures/office visits and relaying patient data to those who require the information.

• Places patient appointment reminder calls.

• Obtains appropriate co-pays and account payments; responsible for cash drawer. 

• Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.

• Monitors the queues including performing the referral process through Epic and incoming faxes.

• When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.

• I understand that it is not within my scope of practice to handle any medications that I might inadvertently come in contact with, including medications delivered in the pneumatic tube system or shipped to the clinic.  If I do come in contact with medications, I know to alert a licensed employee for them to handle.

• Excellent interpersonal and communication skills

• Proficient MS Office, Outlook and Internet Explorer skills

• Excellent organization skills

• Ability to demonstrate an independent work initiative, sound judgment and attention to detail

• Ability to handle multiple tasks simultaneously

• Strong cognitive and problem-solving skills

• Ability to use standard office equipment

Here Is What You Will Need:

• High school diploma (or equivalent certificate from an accredited program) or higher

o OR, one (1) or more years of job-related experience

• Outreach Only (determined by clinic leadership):

o Valid USA driver’s license

o Must have clean driving record that follows Cheyenne Regional Medical Center’s driving guidelines

Nice to Have:

• Medical Terminology experience and/or education

• Customer service experience

• Clerical experience

• Experience in a clinical setting

About Cheyenne Regional:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!