Operations Manager

Chick-fil-A Bush River Road is seeking a full-time Operations Manager who is people focused, results driven, metrics oriented, and is ready to contribute to a culture of care.

Job Duties:

People & Culture

• Always lead by example
• Uphold restaurant & brand standards
• Fully grasp and utilize metrics and systems in place
• Embody restaurant’s core values
• Build a culture of feedback, providing consistent, fair, and respectful coaching
• Combine critical thinking and practical leadership with an eye towards constant innovation
• Treat guests and team members with honor, dignity, and respect

Systems & Processes

• Lead day-to-day operations, ensuring operational excellence and creating remarkable experiences
• Identify, solve, and implement lasting solutions to operational bottlenecks
• Follow opening & closing procedures using the correct back-office procedures and computer applications
• Ensure wise stewardship of the facilities, product, and equipment
• Uphold disciplinary system to ensure fairness across the entire organization
• Effectively manage labor
• Adhere to safety and security policies to protect team and store assets
• Manage schedule to optimize productivity & guest experience
• Consistently improving existing systems and training procedures

Reporting & Goal Setting

• Firm grasp of store goals and labor report
• Consistently push towards store targets for food safety, food cost, labor, guest experience scores, car count, hourly sales, check average, training and retention.
• Review P&L each month to look for errors and areas of opportunities
• Monthly inventory & EOM procedures

Experience/Educational Requirements

• Bachelor’s degree or higher, or 5 years of management experience
• Experience training & developing leaders
• 30 Day training period if no prior CFA experience

Characteristics of Ideal Applicant

• Curious, self-motivated and consistently pursues self-development
• Commitment to personal & professional integrity
• Resourceful, organized, detail oriented
• Calculated decision maker who excels in time management
• Excellent written and verbal communication skills
• Adept in the use of technology including but not limited to all Microsoft and Google Suite applications and Apple products

REQUIREMENTS

• Open Availability Monday-Saturday
• Bachelor's degree or higher, or 5 years of management experience

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.