Manager

We're looking for our next great Leaders to join our Chick-fil-A family!

At Chick-fil-A Huntington, Managers are responsible for assisting the Leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Managers are responsible for supervising assigned stations for an entire shift and are assigned to open or close the restaurant in the absence of a Director; following established opening and closing procedures. This role spends 90%-100% of their time on the floor running a shift, managing the operations, and leading the team. Specific areas of oversight includes greeting guests and taking/entering orders, completing transactions, preparing beverages, assembling orders, hot and cold food production, working the line, dispatching and taking deliveries, food and ingredient preparation, cleaning and maintenance, resolving guest complaints, helping train new employees, and rigorously adhering to safety and quality standards.

Responsibilities include:

• Help ensure smooth flowing operations throughout entire shift.
• Identify and resolve any bottlenecks, pain points, and other opportunities for growth.
• Plan, train, and develop team on a continual basis.
• Listen to team members, maintain and open-door policy, and help develop everyone.
• Help support leadership and the Owner/Operator in developing the operational systems, structures, and processes as well as develop operational talent including all professionals and entry-level leadership.
• Collaborate with other leaders on identifying and building emerging leaders.
• Help build and lead a high-performance team of A players including of at least shift supervisors, team leaders, hospitality professionals, etc.
• Support the people department in developing and implementing individualized training and development plans for all direct support positions.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Help lead the implementation and development of upstream ordering, payment solutions, and order fulfillment.
• Engage with the entire team to help maintain positive employee relations across the entire restaurant and maintaining a culture that engages directly with leadership.
• Help implement cultures, mindsets, and systems to accomplish consistency in achieving strategic objectives and specific measures of success (Ex: lean production mindset to eliminate waste).
• Scheduling to ensure standards of operational excellence, maximum team member flexibility, and optimal labor cost.
• Expert in food safety and food quality processes.
• Work closely with the Directors and Owner/Operator to ensure team member compliance with the Unit Policy Handbook and any additional regulations or procedures.

Skills and Requirements:

• Minimum 3 years’ leadership experience managing a team of more than 15 people.
• Strong project planning and management skills and demonstrated ability to effectively manage multiple business relationships.
• Experience leading talent development in a diverse organization is desired.
• This person must also be willing to work unusual schedules (such as opening, closing, and working on Saturdays) on a regular basis. Must be willing to work 40-45 hours a week on a regular basis.
• Passion for developing people and possess strong leadership skills.
• Strategic thinker, Goal-oriented, Hard working
• Great communicator both in handling difficult situations and a diverse team.
• Leader (track record of achievement); Desire for ongoing training/education
• Ability to work in a team environment
• Results-oriented, detailed & keenly observant
• Passion for procedural discipline
• Ability to make decisions quickly and the ability to motivate others
• Proven history of consistently performing at a high level
• 2nd Mile Service is second nature
• Unquestionable integrity and represents Chick-fil-A well
• Effectively coach and give direction
• Align hiring, training, and evaluation practices with the Vision
• Ability to make decisions quickly
• Ability to motivate others
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction

Benefits include:

• Meal benefit during work hours
• Health insurance and wellness benefits
• Paid Sick-Time and Vacation Time
• 401K including 4% company match

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Free Food - Free Chick-fil-A meals with every day you work
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Scholarship Opportunities - Team Members will have the opportunity to apply for Chick-fil-A's Remarkable Futures Scholarships. Scholarships can be used at any accredited two- or four-year college, university or technical/vocational school.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.