Assistant Manager - Human Resources/Administration

Description:

• The spoke in the wheel for the leadership team and a central, value-adding, support point for the organization. Takes “ownership” of role responsibilities, assigned and implied tasks. Promotes overall organizational health through a cohesive leadership team.
• Provides best in class talent selection, onboarding and administrative service that attracts and retains top talent in order to staff with eagles and build community.
• Daily Managers serve in restaurant general operations to serve guests and the team. There are no positions that are remote or 100% administrative.
• Shifts vary across all business hours. (5:30AM till 11:30PM)

Responsibilities:

• Work the the Owner/Operator, on a peer level and as part of a high performance leadership team, to execute our business strategy
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
• Development and communication of a 30/60/90 day operations plan with weekly focuses
• Daily follow-up of area checklists and spot checking for accuracy
• Own, develop and maintain a performance scoreboard
• Attends meetings with leadership to sync efforts and ensure alignment
• Reviews applications, screens applicants, schedules and conducts interviews. Makes selection recommendations.
• Completes onboarding of new team members. Terminates team members in admin systems as needed.
• Communication coordinator to all team members through various mediums (Email, Slack, ect.)
• Supports managers and directors with administration tasks in their functional area responsibilities. (i.e. assisting training director in tracking foundational training of new team members)
• Coordinator of guest issue resolution processes, CARES issues and social media reviews.
• Daily review of daily report, payroll data, food cost/inventory reports
• Assists in Bi-weekly Payroll review and processing
• Tracks vacation and other benefits.
• Orders and tracks uniforms, as needed
• Month end review and assistance.
• Monthly administration review of team members on their birthday to ensure accurate files and contact information.
• Assists in review of supplier invoices for payment
• Reviews distribution and other food invoices. Ensures credits are applied and tracked.
• “Owns” the office and office organization.
• Tracks team commitments, action items, parking lot items and follow-thru

Minimum Qualifications:

Specific Experience:

• Required: High School Diploma or equivalent
• Required: Experience as a leader in the customer service industry
• Required: Proven ability to lead in quick paced environments as part of a team

Other Characteristics:

• Strong computer processing, data entry, email, Slack, and Google Workplace skills
• Strong interpersonal skills: gets along well with others
• Ability to prioritize and mulit-task to achieve goals
• Detail orientated
• Able to work well independently and in a team environment
• A life-long learner

Preferred Qualifications:

• Bachelor's degree or above, preferably in a business field of study
• Experience as a leader in food service operations
• Preferred Minimum GPA: 3.0

Preferred Years of Experience: 2

Travel Requirements: None

REQUIREMENTS

• Must be at least 18 years of age upon hire date
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Works in hot, noisy and fast paced environment
• Mobility required during shifts
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Be professional
• Must be a great team player and works well as part of a team
• Excellent customer service
• Self-starter who completes tasks without excessive supervision
• Humble, servant spirit with strong sense of stewardship

We are Chick-fil-A

Most Chick-fil-A restaurant businesses are locally owned and operated by entrepreneurial, franchised Operators. A range of Team Member opportunities exist at each restaurant, including front-of-house, back-of-house and leadership roles. Explore all the reasons why working at your local Chick-fil-A is a place to work hard, have fun and make an impact.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. Read below about what makes working at a Chick-fil-A restaurant unique, and then find a Chick-fil-A restaurant near you that is hiring and fill out a job application today.

We aren’t just in the business of chicken, we’re in the business of people

Each restaurant culture is unique to the Operator and local community, and Operators are committed to creating a positive environment where all Team Members are valued and respected.

We’re closed every Sunday

No matter which restaurant you apply to work for, Chick-fil-A restaurants remain closed on Sundays to allow our restaurant Operators and their Team Members to rest or worship if they choose.

Why we're closed on Sundays

Our founder, Truett Cathy, made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Most Chick-fil-A® restaurants operate between the hours of 6 a.m. to 10 p.m. Monday through Saturday, with breakfast served from 6 a.m. to 10:30 a.m. and lunch and dinner served from 10:30 a.m. until 10 p.m.

We offer college scholarship opportunities and tuition discounts

Eligible Team Members can apply to receive a Remarkable Futures™ Scholarship from Chick-fil-A, Inc. – up to $25,000! – as well as receive tuition discounts at over 100 universities across the U.S.

We help make a difference in your communities

Operators look for meaningful ways to serve their local communities, so Team Members have the opportunity to make an impact beyond the restaurant.

https://www.chick-fil-a.com/careers/team-member-employment