Assistant Coaches are friendly, energetic people responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Assistant Coaches are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a Head Coach; following established opening and closing procedures. A person in this position can work Front of the House or Back of the House and must:
Ensure Team Members follow recipes and read tickets to accurately prepare all orders
Ensure Team Members are accurate with weights/measurements for all recipe items
Ensure Team Members work at a pace to maintain established speed of service guidelines
Ensure the work stations are clean at all times
Execute proper security, cash handling, and control procedures
Ensure cashiers follow cash handling procedures at all times
Ensure Team Members are following all food safety requirements
Monitor overall facility cleanliness
Address guest issues that may arise; consulting with management for complex issues
Maintain a positive work environment and positive work relationships
Treat Team members with respect while providing them with direction and feedback
Communicate employee performance and policy/procedure violations to management for appropriate handling
Strictly adhere to all company policies and procedures and hold Team Members accountable for following all policies and procedures
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