Back of house

Back of House Shift Leader

The Back of House Shift Leader is responsible for leading their respective shifts. On these shifts, the Back of House Shift Leader ensures each order is completed accurately in a fast manner and with hot fresh and crave-able food.

The Back of House Shift Leader ensures all team members are following procedures, safety guidelines, and health codes. The Back of House Shift Leader will work closely with the Sr Director of BOH and Executive Director of Operations, on keeping all machines properly maintained and the production environment clean and organized.

Key Roles and Responsibilities

• Lead and Model the vision of Chick-fil-A 48th & O
• The Back of House Shift Leader will ensure all team members are current with Pathway and Chick-fil-A standards / procedures.

They will work with the Director of Operations on remedial training, new roll outs, and current standards.

• The BOH Shift Leader will work closely with the Director of Operations in ensuring the ERQA is completed on a regular basis in order to prepare the team for the ROE and ensure the production environment and product is meeting quality standards.
• The BOH Shift Leader will complete the SAFE Daily Critical accurately and regularly. This assessment is completed to ensure machines are functioning properly and food is served in a safe manner.
• Will become knowledgeable on the Customer Experience Monitor
• Will train through Restaurant Operation Evaluation
• Systems that will be taught : Information technology - IPOS, POS, KPS, Inform, Service Point, Safe Daily Critical Evaluations, Restaurant Quality Assessment, CFA Service Model, Marketing Strategies, Lean System, Food Cost, Catering, 5 Critical Success Factors, Back of House Procedures, and Front of House procedures provided in Pathway.

Leadership Structure

• The BOH Shift Leader will report to the Sr Director of Back of House
• The BOH Shift Leader will work alongside the entire leadership team to align the strategies, business goals and vision of the restaurant.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Chick-fil-A, 48th & O St, is locally owned and operated by Mike Stice, an independent, franchised Operator who invests in the future of his Team Members and gives back to his community.

Last updated : 2024-02-23