Training Director

General responsibilities:

·     Open / close full-time availability day and night 

·     Embody the Operator’s Vision, Mission and Core Values 

·     Execute current year Talent & Training Business Plan 

·     Proficiency in all FOH positions 

·     Be a leader who creates the behaviors we are looking for in the team and don’t subsidize bad behaviors 

·     The ability to lead a shift (opening and closing) with excellence 

·     Demonstrate effective peer and subordinate leadership skills. Command respect because of who you are and what you stand for --- not because of positional authority.

·     Hold people at all levels accountable to procedures and policies 

·     The skills to effectively interview and screen applicants 

·     Have the knowledge and ability to complete the onboarding process • Be able to walk through and explain the training folders step by step

·     Manage all training documents as necessary

·     The ability and knowledge to complete eRestaurant Quality Assessment (eRQA)/Director Food Safety Evaluation (DFSE) when needed 

·     General proficiency and knowledge of BOH positions and procedures. 

·     Oversee a team of highly motivated ambassadors to recruit new employees from local schools and organizations.

·     Develop specific criteria for interviewing and selecting potential candidates.

·     Efficiently manage and track all applications.

·     Select trainers and ensure they are certified on operational accuracy and have the ability to train others. Be able to fill out paperwork for new employees.

·     Be able to input new employees into the system.

·     Partner with office delegator to ensure employee’s folders are correct with no errors and up to date.

·     Conduct regular meetings with trainers.

·     Do 30, 60 & 90 day evaluations of new employees.

·     Recertifying team members as needed.

·     Make sure all team members in the event of a new product rollout.

·     Manage the eRQA program and provide weekly trend reports to the Leadership Team.

·     Train and develop team members to perform and execute catering that aligns with Chick-fil-A requirements.

·     Uniform management. (Can be done by delegator.)

·     Make sure they complete training in a timely manner. To be set by operator and training team.

·     Create, manage, and customize training plans for each team member.

·     Create a culture of continuous improvement (no shortcuts).