Description

CONSUMER LOAN ASSISTANT – JOB DESCRIPTION

A Banking Consumer Loan Assistant plays a crucial role in assisting customers with their consumer loan applications and related inquiries. This job is typically found in banks and financial institutions.

ESSENTIAL FUNCTIONS

• Customer Assistance:
  • o Provide information and guidance to customers on various consumer loan products, including personal loans, auto loans, and credit cards.
  • o Assist customers in understanding loan terms, interest rates, repayment options, and eligibility requirements.
• Application Processing:
  • o Accept and review loan applications submitted by customers, ensuring they are complete and accurate.
  • o Verify applicants' financial information, credit history, and collateral (if applicable).
• Documentation and Filing:
  • o Prepare and maintain loan application documentation, including forms, agreements, and credit reports.
  • o Ensure that all required documents are properly filed and organized for easy retrieval.
• Communication:
  • o Communicate with customers to request additional information or clarification on their loan applications.
  • o Keep customers informed about the status of their loan applications and any required follow-up actions.
• Data Entry and Record-Keeping:
  • o Enter customer information and loan application details into the bank's computer systems accurately.
  • o Maintain records of all loan applications, approvals, denials, and related correspondence.
• Compliance:
  • o Ensure that all loan applications and processes adhere to regulatory and compliance standards, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Customer Relations:
  • o Build and maintain positive relationships with customers, addressing their concerns and questions in a professional and helpful manner.
• Cross-Selling:
  • o Identify opportunities to cross-sell other banking products and services, such as savings accounts or credit card upgrades, to customers during loan application discussions.
• Training and Knowledge:
  • o Stay updated on bank policies, loan products, and industry regulations.
  • o Participate in ongoing training to enhance product knowledge and customer service skills.
• Teamwork:
  • o Collaborate with loan officers, underwriters, and other bank personnel to streamline the loan application process and provide excellent customer service.
• Administrative Support:
  • o Assist with various administrative tasks as needed, including filing, reporting, and other duties assigned by superiors.

ADDITIONAL RESPONSIBILITIES

• Research as needed for external customers.
• Perform other duties as assigned.

ENVIRONMENT AND INTERACTION

Normal office environment. 

• Reports To:  VP Senior Administrative Officer

Qualifications

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

This work is sedentary and requires the following physical activities:

• Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity
• Frequent lifting (up to 10 pounds of paper supplies or minor office equipment)

PROFICIENCIES

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone.
• Basic word processing and computer database skills.
• Ability to learn and navigate computer systems and websites necessary to complete job description and other duties as assigned.
• Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take initiative and prioritize tasks; good time-management, organizational, problem-prevention and problem-solving skills.
• Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.
• Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers.
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer.
• Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
• Must be organized and maintain a positive demeanor in all situations.
• A solid understanding of structuring and underwriting commercial credits.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• 1-3 years work experience in bank lending preferred
• Proven history of meeting departmental budget goals and personal budget goals.