Job Posting for Referral Specialist at Child Care Resources & Referral Council
General Description
Inform families of child care options, counsel on high quality child care, generate list of child care providers for individual family needs from the NACCRRware database. Provide enhanced referrals to clients receiving TANF. Follow up with families and complete data checks on client profiles. Participate in all aspects of the IDHS Child Care Assistance Program.
Duties and Responsibilities
Educate and counsel families on all child care options and emphasize the benefits of each option as it relates to the child’s developmental needs.
Incorporate ExceleRate Illinois in consumer education ensuring families understand the importance of enrolling children in high quality early learning programs.
Maintain accurate client database in Naccrraware by completing data checks on a quarterly basis.
Provide enhanced referrals to families receiving TANF and work closely with the IDHS caseworkers to ensure the family’s needs are met and maintain the scheduled follow ups as needed.
Acts as a resource to families regarding referrals, determining individual family needs and assisting with follow up services with families every 6 weeks.
Assess and determine family and provider eligibility for Child Care Assistance through IDHS computer system and paperwork submitted.
Enter all certificates timely and accurately.
Counsels parents, providers, and others on the IDHS Child Care Assistance policies, procedures and case specifics by telephone, e-mail and in person.
Seek out and obtain at least 15 hours of professional development.
Participate and attend Child Care Resource & Referral’s fund raising and advocacy events.
Other duties as assigned.
Performance Measures
Provides high degree of client, customer, and provider satisfaction with CCR&R programs and services.
Has strong working knowledge of CCR&R programs and IDHS policies and procedures.
Assigned paperwork is processed accurately and in a timely manner.
Client and provider information is uploaded and maintained in CCMS and Naccrraware systems.
Data checks and follow ups are entered in Naccrraware timely.
Maintains strong professional relationships with all CCR&R departments.
Education and Experience Requirements
Bachelor’s Degree in Child Development, Early Childhood Education or related field.
Must possess strong written, verbal communication skills.
Ability to adapt quickly to change, detail oriented, has strong computer data entry and statistical analysis skills.
Ability to work cooperatively with individuals from various educational, socioeconomic, and cultural backgrounds (Bilingual/Spanish a plus).
Ability to travel locally and attend Agency related weekend and evening events.
May be required to carry, lift, or move equipment, materials, or supplies up to 40 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary.com Estimation for Referral Specialist in Joliet, IL
$41,388 to $50,811
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