Program Assistant (Front Desk Assistant)

Basic Function: Under general supervision, the Program Assistant provides a wide variety of general clerical, administrative, and casework duties to support the smooth operation of the Case Managment unit of the Alternative Payment Program.

Minimum Qualifications: High School Diploma; Prefer Associate’s Degree in Early Childhood Education, Human Services, or related field; plus one year related experience and/or training in clerical or administrative duties; or equivalent combination of education and experience. Must be organized, have the ability to prioritize, work under pressure and meet strict deadlines. Must possess excellent interpersonal skills, have strong math skills, and experience with data entry. Bilingual English/Spanish preferred.

This position is contingent upon a successful background clearance.

Summary of Responsibilities:

1. Answer and screen intake phone calls at the front desk; respond to general questions and redirect calls to appropriate staff.

2. Greet and provide high quality internal and external customer service by responding to requests for service from staff, parents, providers, and other office visitors.

3. Explain eligibility and philosophy to providers, parents, and visitors.

4. Assist Case Managers with new enrollments and re-activation process.

5. Collect, scan, and log walk-in, fax, and mail documentations and distribute to appropriate staff.

6. Review incoming attendance records for accuracy and make follow up calls for missing data.

7. Process courier mail bag; process incoming and outgoing mail according to procedures.

8. Maintain the filing system according to established policies and procedures.

9. Maintains, collects, and distributes departmental data reports.

10. Order, track and maintain stock of office supplies.

Essential Skills: Excellent organizational and clerical skills; proficiency in data entry, 10 key operations, and word-processing. Excellent telephone etiquette and customer service skills; ability to schedule, organize and maintain an orderly environment and to handle detailed work accurately.

Work Schedule: Full-time, 40 hours per week; Monday–Friday 8:30 AM to 5:00 PM

Salary: $22.04 per hour; Non-Exempt

Benefits: Choice between 3 low deductible medical plans and 2 dental plans. Vision, flexible spending account for health care and dependent care, and legal service plans available. Paid holidays, sick pay and vacation time. (Up to 5 days’ vacation after first year, up to 10 days after second year, additional 4 holiday bonus days after 3 years, and up to 15 days after 10 years of employment.) Long-term disability, group and voluntary life insurance plans. Annual employer contribution plan and employee 401(k) contribution plan.

Drug Free Statement: It is CDA’s objective to achieve a drug-free workplace. Any applicant for employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with our requirement to maintain a Drug Free Workplace, and the special trust placed on CDA as a contractor.