EAP Counselor

The EAP Counselor provides clinical services and delivers program support functions directly to eligible employee assistance program (EAP) clients and program participants. This position also provides support for supervisors at EAP client companies through consultation, coaching, assessment and referral regarding difficult employee situations.

Major Responsibilities/Activities:

• Provide confidential short-term solution-focused assessment, counseling and community referral services to eligible EAP clients
• Conduct telephone intake assessments for purpose of risk assessment and scheduling appointments for clients
• Provide crisis counseling and assessment, in-person or via telephone, for clients requesting or assessed to be in need of these services
• Document all individual and organization client related information in a timely manner and maintains confidential client records according to agency policy and procedures, within the clinical services data into CRM (Customer Relationship Management) database (currently EAP Expert)
• Deliver onsite crisis/critical incident services as needed
• Provide EAP telephone coverage and back-up support as needed
• Rotating on‑call responsibility in accordance with program's on‑call schedule

Other Responsibilities:

• Provide consultation services for organization representatives (supervisors, union representatives, company nurses, and HR personnel) regarding intervention strategies for impaired employees
• Promote the EAP program with existing client companies through employee orientations, supervisory trainings, relevant workplace wellness seminars and participations at benefit fairs
• Be willing and able to grow professionally, including the willingness to participate fully in clinical supervision and receive feedback from supervisors and colleagues
• Participate in weekly clinical and/or administrative supervision
• Work in concert with other clinical and administrative staff on ways to improve efficiency and delivery of services
• Utilize Agency phone and email systems following standards of ethical conduct and customer services protocol, which includes returning phone and email requests promptly
• Maintain positive working relationships with program staff and others within the agency
• Demonstrate strong interpersonal skills during interactions with internal and external customers
• Provide other duties as required

Minimum Qualifications:

• Licensed Master of Social Worker or Licensed Mental Health Counselor
• Competence with Mental Health diagnostic criteria
• Training and experience providing short-term individual, couples, family, and drug and alcohol assessment and counseling
• Training and experience with crisis intervention
• Possess a working knowledge of Microsoft Office Suite
• Models and practices sensitivity, fair treatment and acceptance of diversity, equity, and inclusion in all interpersonal interactions.

Desired Qualifications:

• Licensed Clinical Social Worker or Licensed Mental Health Counselor with three years of post-masters clinical experience
• Counseling experience in EAP environment
• Training and experience in Solution Focused assessment and treatment
• Experience working with organizational system and development
• Experience developing and presenting seminars related to workplace wellness topics
• Knowledge of and connection to community resources to address suicide, stress management, aging, mental, emotional health, etc.

Hours: 1-2 evenings a week for client sessions. Hours are subject to change based on programmatic need and applicant availability.

Diversity Statement:

Within our agency and in the communities that we serve, C&FS is committed to diversity and inclusion with race equity at the center. Every day we work to promote safety, health, and wellness. We will not stop until black, indigenous and people of color are free from racism and experience peace, prosperity and well-being.

Child & Family Services is an Equal Opportunity Employer:

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)