What are the responsibilities and job description for the Front Office Receptionist - Pediatrics position at Children's Choice and Premier Orthodontics?
Description
We strive to be your top Choice as a healthcare employer!
Do you desire fulfillment and flexibility in your career? Do you want to work for a practice dedicated to delivering quality patient care and empowering your professional growth?
Look no more!
Children’s Choice & Premier Orthodontics is calling all movers and shakers. Thinkers and doers. Smile and dream makers. Healers and heroes.
Join us on our mission to provide everyone access to the healthcare they need.
Our patients come from all over California, and so do our Choice teams. Our award-winning teams provide best-in-class care and smiles to children all over. Choice team members get to make a difference every day.
Choose to be part of a professional and diverse health care team, and apply today!
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We are looking for a highly skilled and experienced Front Office Receptionist to join our team! If you are a motivated self-starter with an excellent work ethic, we would love to hear from you.
Children’s Choice Dental Care and Premier Orthodontics offers great pay, group healthcare benefits, paid time off, paid holidays, 401(k) with 4% match, and flexible schedules that foster work-life balance. Join a progressive company culture rich with employee engagement activities. We provide training support for the right candidate.
Our team members are part of our CHOICE family, where we provide professional, financial, and personal growth for your dental career. Our dental practices provide excellent patient care, and our team members are appreciated and respected as professional colleagues.
Requirements
Summary: The Front Office Receptionist (check-in) schedules appointments, performs check-in duties, assists with checkout duties as needed, and performs administrative duties.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
- Sets procedures to claim, collect copay
- Saves treatment plans after going over them with parents
- Schedules treatment appointments and recall appointments
- Confirms treatment appointments
- Takes calls throughout the day
- Schedules patients from ASAP List
- Checks patients in
- Verifies info on file
- Verifies eligibility with insurance
- Calls patients when late
- Confirms all appointments
- Schedules recall appointments
- Scans in NPP, and enters it in the system
- Work on Gap List calls daily
- Scans V care forms
Supervisory Responsibilities: This position has no supervisory responsibilities.
Expectations of Performance: The employee in this role shall be considered to be performing in an acceptable manner when the following have been proven:
- Customer Service - Manages difficult or emotional patient situations, responds promptly to patient needs; solicits patient feedback to improve service; responds to requests for service and assistance; meets commitments.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; exhibits objectively and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of the team above own interest; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; listens and responds constructively to other team members' ideas and proposals; is open with other team members about his/her concerns; expresses disagreement constructively.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - Follows policies and procedures; completes administrative task correctly and on time; supports organization's goals and values; benefits organization through outside actives, supports affirmative action and respects diversity.
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Education and/or Experience: Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience, preferred.
Computer Skills: To perform this job successfully, an individual should have knowledge of basic office equipment such as: computer, internet, email, copy and fax machines, and telephone.
Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.
While performing the duties of this job, the employee is frequently required to sit. The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop kneel, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The noise level in the work environment is usually moderate.