Front Desk Administrator / Patient Services Coordinator

Overview:
We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Administrator / Patient Services Coordinator. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Keep daily schedule full and schedule to daily and monthly goals.
• Responsible for for answering the telephone and answering patient questions.
• Complete appointment confirmation calls.
• Responsible for updating and tracking patient correspondence.
• Reminder calls for all overdue patients.
• Responsible for maintaining a full schedule.
• Follow up on and reschedule no-shows and cancellations on the Unscheduled list.
• Check Patient Chart records for any incomplete treatment.
• Schedule the next re-care visit for each hygiene patient seen during the day to ensure no one is missed.
• Research insurance eligibility, benefits, and limitations, and verify chart has complete insurance information for upcoming patient appointments.
• Scan all proper documentation and upload new patient forms.
• Record new holiday voicemail message - if needed.
• Post patient charges, patient payments, and credits into the computer daily.
• Register new patients and provide necessary forms (welcome letter, patient information, and office policy).
• Stand up to greet and welcome patients by name and check in patients.
• Update patient family file: name change, address, mobile, insurance, and employment changes, email addresses, fee schedule, splitting accounts, ledger transfers, etc.
• Keep staff and doctor informed of the next available opening and possible no-shows. Inform staff and the doctor on any schedule changes.
• Keep patients informed of expected waiting time if needed.
• Collect and process over-the-counter payments.
• Ensure extraordinary patient experience.
• Additional tasks assigned as required.

Requirements:

• Previous experience as a Front Desk or in a similar customer service role is preferred
• Proficient in using Dentrix or similar dental/medical software systems preferred
• Familiarity with phone systems and basic office equipment
• Strong communication skills, both verbal and written
• Excellent organizational skills with the ability to multitask and prioritize tasks effectively
• Knowledge of dental terminology is a plus
• Ability to handle difficult situations with professionalism and composure
• Must be flexible with a positive “can do” attitude
• Must be comfortable on the phone and talking to parents and patients
• Attention to detail is a must
• Self-starter
• Functional knowledge of MS Office
• Works well in a team environment
• Adhere to all practice safety and health regulations
• Solution oriented

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office

Medical specialties:

• Pediatrics

Schedule:

• Monday to Friday

Work Location: In person