Telecommunications Architect

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Unified Communications Technology Architect is responsible for designing and implementing core communication systems which will support the enterprise organization. Responsibilities include architecture, design, engineering, implementation and optimization of CMH's corporate voice, video, and collaboration services, Unified Communications, conferencing, and contact center solutions. This role also analyzes system requirements and ensures that systems will be effectively integrated with current and future applications and ensures that all systems are operating at optimal levels. This role offers support to the Information Systems department regarding new technologies and system requirements and has thorough knowledge of technical infrastructure and applications

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

Architecture, Design and Implementation:

• Lead the technical design, implementation, and optimization of CMH’s voice, video, contact center, and UC infrastructure/solutions.
• Lead architectural and topology design, new technology evaluation and integration planning activities.
• Ensure architecture and design provides reliability and redundancy for all services to include corporate voice, video, contact center and UC applications. 
• Provide expert technical support on complex system integration issues as well as expert consulting related to CMH collaboration services to internal clients.

Contact Center Design and Implementation:

• Lead Call Center design and application implementation as well as provide expert consulting services and support for CMH call center environments.

Operations, Administration, Maintenance Support:

• Provide technical leadership in the design and development of network performance data collection, alarm and performance criteria and reporting capabilities
• Provide technical leadership in the development of plans for establishing, augmenting, or optimization of collaboration solutions
• Provide technical leadership in managing complex system and application issues. Manage cases with CMH partners through remediation and resolution
• Lead release management activities for assigned infrastructure. Assess new software releases, assist with development of test plans, and develop implementation procedures and guidelines.
• Participate in Incident, Change and Problem management functions when appropriate

Qualifications

• Bachelor's Degree and 7 or more years' experience OR
• High School diploma, or equivalent, or Associate's degree and 11 years' experience
• The following Certifications are preferred: 
  • Cisco Certified Network Associate 
  • Cisco Certified Network Professional 
  • Cisco Certified Voice Professional 
  • Microsoft Certified Technology Specialist 
  • Microsoft Certified IT Professional

• The following experience is preferred:
• Agile and the sprint planning process
• Contact Center as a Service
• Cisco Unified Border Element (CUBE)
• Webex Calling and the Webex portal

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $43.24/hr, but your salaried offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

Our commitment to Diversity & Inclusion

CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.