Child Welfare Case Management Supervisor

Overview

Since opening our doors in 1902, CHS became a part of Florida's history. 

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times.  Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

As a Child Welfare Case Management (CWCM) Supervisor manages the daily operations of a CHS DCM unit. The Child Welfare Case Management (CWCM) Supervisor identifies and assesses client and family needs with the ultimate goal of permanency; supervises DCM and support staff; and coordinates service delivery to meet client needs, program goals and contract objectives. Overall, the Child Welfare Case Management (CWCM) Supervisor contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays
• Opportunity to make a positive difference in children and families within your own community!

Primary Job Functions

1.   Manage the daily operations of a CHS Child Welfare Case Management unit.

• Oversee proper client to staff ratio.
• Provide support with in-crisis/problem cases and client service coordination; may also provide direct casework.
• Collect, analyze and report data in area of supervision.
• Liaise with community agencies such as the Department of Children and Families (DCF) and the Department of Juvenile Justice (DJJ), etc.
• Attend closure or conference staffing.
• Ensure that program staff completes all documentation and reports in a professional and timely manner.
• Participate in grant writing, contract negotiating or re-accreditation preparation.
• Maintain and generate necessary reports and paperwork in a timely manner.
• Conduct face-to-face interview with clients for development of individual treatment plans, and behavioral assessments and provide other direct treatment services.
• Review and approve psychosocial assessments and treatment plans.
• Delegate and oversee work assignments to ensure service delivery is performed according to the CHS mission, policies and procedures, and service philosophy.
• Provide case consultation and in-service training, as appropriate.
• Identify unmet training needs.
• Track and monitor the progress of families and individuals receiving services.
• Collect and apply data to improve client outcomes.

2.  Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.

• Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Master’s degree in a human services related field from an accredited university, required.
• Child Welfare Case Management certification, required.
• Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle.

Experience:

• Four years of experience in human services, required.
• Supervisory experience, preferred.
• Experience in a dependency environment, preferred.
• Experience in these related fields/titles welcome: Child Welfare, Dependency, Social Work, DCF, Foster Care, Adoptions, Teaching, Psychology, Criminal Justice, etc.

Competencies

Knowledge of:

• COMMUNITY RESOURCES | DEPENDENCY

Skills and Proficiency in:

• Planning, organization and time management, oral & written communication
• Interpersonal Relationship Building, Collaboration, Teaming
• Computer systems and MS Office, including Word, Excel and Outlook

Ability to:

• Interact effectively with children and families from diverse backgrounds.
• Set appropriate limits and boundaries with clients.
• Act decisively to protect clients when necessary.
• Assess and apply proper intervention strategies.
• Identify and understand environmental stressors.
• Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
• Be sensitive to service population’s cultural/socioeconomic characteristics.
• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.

Together, good can be done.