Resident coordinator

Job Summary :

The Resident Services Coordinator provides direct services and community building and engagement programming to residents living in Single Room Occupancy (SRO) hotels in the Chinatown / North Beach neighborhoods.

This position will help staff a SRO service hub which provides service to all SRO residents but will have special assignments to two properties, 937 Clay and Swiss American Hotel.

The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, team-building and group facilitation skills;

and thrives in a relatively independent work environment.Status :

Full-time, Nonexempt, RegularLocation :

Chinatown neighborhoods, San FranciscoHours :

Monday through Friday, 9 : 00a.m.-5 : 30p.m., plus some nights and weekendsSalary :

$27.64 - $29.09 per hour; Comprehensive BenefitsThe Organization :

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community.

We own and / or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods.

We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission;

thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services.

holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drillsSupport resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programsServe as an advocate and liaison for residents with service agencies, city departments such as the Mayors Office of Housing and Community Development, and property managementSupport residents when needed during site operational projects such as relocation or rent reliefEducate and / or link residents to community / neighborhood projects that impact their quality of life, so they may provide inputWork on other resident services team projectsComplete detailed case notes, thoroughly documenting referrals, services plans and outcomesDevelop on-going cooperative network of government and social service agenciesComplete / maintain service reports, grant reports, activities budgets, program files, and other paperworkConduct resident surveys to assess resident satisfaction and gain feedbackWhat You BringAbility to work with people ethnically and socio-economically diverse backgroundsExperience working with low-income seniorsExperience working with populations living in SRO HotelsSensitivity to issues facing low-income populationsCrisis de-escalation and resolution skillsStrong inter-personal and effective communication skillAbility to work independently as well as in a team structureEducation and Experience (Minimum Qualifications)Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and / or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities,

High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and / or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities

Two years of experience in developing, organizing, and implementing group activitiesBilingual and biliterate in English / CantoneseKnowledge of, and sensitivity to, the needs of low-income peopleAbility to travel and coordinate services for several buildings in San FranciscoDemonstrated knowledge and commitment to community building and engagement as a way to increase resident engagement and leadership developmentPreferred QualificationsKnowledge of public benefits and how to screen for benefits eligibilityDemonstrated commitment to and knowledge of Chinatown neighborhood and community resourcesExperience providing services to seniors and adults with substance use / mental health needsExperience delivering services to SRO resident communitiesExperience working with on-site Property Management to promote housing stabilization / retention for low-income residentsPrior experience measuring program outcomes

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Last updated : 2024-04-05