What are the responsibilities and job description for the Environmental Services Supervisor position at Chinook Winds?
Position Summary
Responsible for the Supervision and completion of Environmental Services workers’ assigned tasks in a timely and responsible manner.
Essential Functions
Position Qualifications
Competency Statements
Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
Team Building – Ability to convince a group of people to work toward a goal.
Detail Oriented – Ability to pay attention to the minute details of a project
Multitask – Ability to complete multiple tasks at one time.
Communication Skills – Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management skills – Ability to organize and direct oneself and effectively supervise others.
Decision Making – Ability to make critical decisions while following company procedures.
Time management - Ability to manage multiple priorities
Scheduling - Ability to develop and implement schedules
Education
High School Diploma or GED
Experience
Five or more years related Experience in a gaming facility.
One year experience in a supervisory/lead position.
Computer Skills
Microsoft Office beginner level
Certificates & Licenses
Must obtain Siletz Tribal Gaming License
Valid Driver’s License preferred
Other Requirements
Knowledge of operation and general care and maintenance for housecleaning machinery (e.g., carpet shampooers, vacuum cleaners)
Responsible for the Supervision and completion of Environmental Services workers’ assigned tasks in a timely and responsible manner.
Essential Functions
- Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
- Ensures a complete knowledge by the whole team of cleaning operations and techniques.
- Maintains effective communication within the team and attends meetings and training sessions when required.
- Ensures that Facility operations are in compliance with Chinook Winds Policies and Procedures.
- Resolves customer complaints as needed.
- Assigns duties, responsibilities, and work areas to employees in accordance with work requirements.
- Performs personnel actions such as hiring and firing staff, consulting with other managers as necessary.
- Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
- Monitors property appearance and presentation to assure department standards are achieved.
- Monitors cleaning and maintenance of equipment and facilities to ensure compliance with health and safety regulations.
- Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
- Develops and maintains a teamwork environment.
- Trains employees in designated areas and monitors progress.
- Completes, monitors, and develops staff through evaluation and development plans.
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
- Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
- Handles all personnel issues in a timely manner according to Chinook Winds Policies and Procedures.
- Serves as back up to the Senior Environmental Services Supervisor.
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
- Identifies & reports any irregular, unsafe, or hazardous conditions.
- Provides input or recommendations for improvements and changes in program processes or services.
- All other duties as assigned.
Position Qualifications
Competency Statements
Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
Team Building – Ability to convince a group of people to work toward a goal.
Detail Oriented – Ability to pay attention to the minute details of a project
Multitask – Ability to complete multiple tasks at one time.
Communication Skills – Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management skills – Ability to organize and direct oneself and effectively supervise others.
Decision Making – Ability to make critical decisions while following company procedures.
Time management - Ability to manage multiple priorities
Scheduling - Ability to develop and implement schedules
Education
High School Diploma or GED
Experience
Five or more years related Experience in a gaming facility.
One year experience in a supervisory/lead position.
Computer Skills
Microsoft Office beginner level
Certificates & Licenses
Must obtain Siletz Tribal Gaming License
Valid Driver’s License preferred
Other Requirements
Knowledge of operation and general care and maintenance for housecleaning machinery (e.g., carpet shampooers, vacuum cleaners)
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