Analyst, Global Security Operations Center

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience.  Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Analyst, Global Security Operations Center, you will be responsible for providing a safe and distraction free environment for all guests and employees. The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The GSOC Analyst operates as a member of the GSOC team supporting global security and crisis related calls from employees and internal partners, coordinating appropriate actions based on policy and procedures. This individual monitor’s external media and proprietary data systems for indications and warnings of enterprise, global security, and crisis related events. The Specialist reports all crisis related events to our field, restaurant, and RSC partners.

WHAT YOU’LL DO

• Demonstrates excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners 
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally 
• Delivers instructions regarding employee safety to leaders and employees while defusing highly impactful and emotional situations 
• Accurately and concisely report incidents dealing with theft, safety, and other global security issues 
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate internal partners and leadership based on the findings. 
• Monitors the security and safety for all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as needed. 
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise global security and resilience team or external resources 

WHAT YOU’LL BRING TO THE TABLE

• Strong decision making
• Ability to build rapport and fosters relationships working well within a team-oriented environment 
• Excellent customer service and active listening skills 
• Excellent verbal and written communication skills 
• Strong computer skills in Microsoft Office, Excel, and PowerPoint 
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety 
• Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices 
• Detailed, working knowledge of building security, fire, and safety systems 
• Ability to work a variable schedule to support the global operations of a 24/7 team. 
• Bachelor’s Degree with specialization, emergency management, or criminal justice preferred 
• Experience supporting a crisis management, security operations, or call center equivalent preferred 
• CPR and first aid training preferred 

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has over 3,000 restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants. Chipotle is ranked on the Fortune 500 and is recognized on the 2022 list for Fortune's Most Admired Companies. With over 100,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $27.03-29.81 You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.  Visit https://jobs.chipotle.com/benefits

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact ADAaccommodations@chipotle.com

Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)

Work Location:
8890 - 500 Neil Ave-(08890)
500 Neil Ave
Columbus 43215