What are the responsibilities and job description for the Office Assistant - River Falls Campus (Part-time) position at Chippewa Valley Technical College?
Overview and Responsibilities
Under the leadership of the Campus Manager and in cooperation with the River Falls Program Assistant and Campus Assistant, this position is responsible for providing student/customer service, and general clerical support at Chippewa Valley Technical College’s (CVTC) River Falls Campus.
Responsibilities:
- Serve as the first point of contact for telephone and walk-in customers for the following Student Services departments: records and registration, admissions, assessment and academic advising at the River Falls campus.
- Assist customers with accessing College website and MyCVTC.
- Serve as backup for the Campus Assistant.
- Inform customers about the services and resources available at the College.
- Perform/escalate emergency tasks as appropriate.
- Schedule appointments.
- Provide clerical support to other departments and instructors as appropriate.
- Respond to email inquiries from students, staff, faculty, and community.
- Responsible for building closure at end of shift.
Required Knowledge, Skills and Abilities:
- Thorough knowledge of general office policies and procedures.
- Ability to learn and adhere to College organization, policies, and procedures related to position.
- Ability to deal with and manage conflict.
- Ability to use judgment, discretion, and decision making skills in dealing with confidential and sensitive issues.
- Ability to work non-standard hours, as necessary.
- Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
- Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
- Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
- Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
- Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel
Qualifications
- High school diploma or equivalent with additional post-secondary training in related field.
- Minimum of one year of experience working in a professional office environment.
In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment. All qualified candidates are encouraged to apply.
Benefits Summary
- Employee Assistance Program (EAP)
- Professional development
- Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, auto collision and refinishing repair, Shear Inspiration Salon and Spa, and 620 West restaurant and culinary pop ups
CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Executive Director of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711
