Clinical Services Director

GENERAL STATEMENT OF POSITION:

Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants.

REPORTS TO: Executive Director

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

Work Duties

· Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained

· Evaluates medication orders and translates them for Medication Services Technicians and residents as needed

· Participate in Pathways of Purpose philosophy, knowledge of the program, and functional engagement during workday.

· Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed

· Provides in-service training for resident assistants on a routine basis and one-to-one training as needed

· Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents

· Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes

· Creates and maintains resident care communication system to ensure quality care on each shift

· Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records

· Monitors centrally stored medication system

· Manages employee uniform/scrub program

· Develops resident care policies and protocols as needed

· Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly

· Monitors supplies on hand, including linens and towels and orders as necessary

· Provides first aid to residents when needed

· Communicates with physicians and families on resident’s change of condition or incident

· Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy

· Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room

· Maintains current resident emergency records with up-to-date information

· Monitors the emergency call system and ensures staff responds appropriately

· Supervises resident meals and monitors for appropriate diets

· Assists with emergencies and with safety instructions for residents such as fire drills, etc.

· Maintains current knowledge of state and local regulations, ensuring community compliance

· Answers telephones, assists visitors and gives tours to prospective residents

· Performs duties as manager on duty on a rotating basis

· Conducts work tasks safely and in compliance with the community safety program

· Provides effective and courteous service to all residents, guests and co-workers

· Performs other related essential duties as required

· Attend in-service training and workshops and meetings as required.

· Promote and protect the rights of each resident

Supervision/Leadership

· Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team

· Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement

· Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members

· Communicate information that supports team and company performance and communicate reasons for decisions

· Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards

· Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals

· Perform various related essential duties as required by the vice president or by the Anthem home office

Teamwork and Communication

· Participate in team activities, meetings and practices

· Actively build productive relationships with others

· Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:

· Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome

· Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning

· Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance

· Engage in conversation to understand the conditions of satisfaction of job duties:

· Identify shared understanding of desired outcomes

· Initiate regular conversation to ensure outcomes are met

General and Organizational Requirements

· Display behavior that supports the Anthem mission, vision, values and policies

· Consistently perform position responsibilities in a professional and ethical manner

· Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client

· Pursue job-related professional development

· Monitor own work performance and adjust; seek help as needed to fulfill job duties

· Understand and follows company and department policies and procedures

· Understand and adhere to all laws governing team member and resident rights

· Protect confidential information of team members, residents and vendors

· Conduct work tasks safely and according to the community safety program

· Show eagerness and flexibility completing other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE:

A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

CERTIFICATION AND CLEARANCE REQUIREMENTS:

· Current and valid Nursing License

· First Aid and CPR certification

· Criminal record clearance or criminal record exemption, as required by law

· Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.

· Valid Driver’s License with a clean driving record, and free of restrictions or limitations

KNOWLEDGE AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Knowledge of:

· Infectious disease control policies

· Personal hygiene and cleaning procedures and the use of cleaning materials

· Policies and procedures concerning resident care and of administering the procedures correctly

· Record keeping duties that must be performed regarding residents

· Prospect evaluation methods

· Principles of organization and functions of a retirement community

· Motivation and coaching team members

· Procedures for monitoring budgets

· Modern office practices and procedures

· Typing, word processing, telephone etiquette and procedures and use of standard office equipment

· Terminology used within the department

· Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program

· Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies

Physical Requirements:

· Ability to operate a variety of automated machines including a copier, personal computer, typewriter and fax machine

· Ability to coordinate hands and fingers in performing typing or data entry; may require the ability to coordinate hands, arms and legs in order to walk and drive an electric cart

· Ability to exert light physical effort in sedentary to light work involving sitting most of the time; but may involve walking or moving from one area to another or standing for periods of time

· Ability to exert a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Assisted living facility

Schedule:

• Day shift

Work Location: In person