Emergency Services Dispatcher

Job Summary:
This position is based in the 24 hour Catastrophe (CAT) Command Center (CCC) and provides support for a nationwide team performing structure protection during wildland fire responses.  Assigned personnel will utilize a variety of communication methods working with field based teams as well as providing information as needed to internal and external clients and stakeholders.

Supervisory Responsibilities:  None
 

Job Classification: Full-time employee with benefits 

Compensation:

• Non-exempt 
• Pay $16-$27/hourly
• Chloeta reserves the right to offer any candidate above or below the listed compensation amount based on experience or business needs.

Duties/Responsibilities: 

• Monitors internal and external data sources for fire activity and potential response needs. 
• Alerts field units and leadership to rapidly changing situations that affect the safety and welfare of Chloeta employees.
• Maintains communication with field units during response situations.
• Monitors and maintains internal resources and personnel tracking in order to maintain a constant state of readiness for responses.
• Monitors and distributes National Weather Service (NWS) alerts to affected areas and personnel.
• Create Mission Ready Packages (work orders) for field units and follow up with progress reports as needed.
• Logs and tracks communication reports, credit card usage and expenses, resource assignments and other administrative tasks as needed.
• May assist with securing lodging and transportation for field units as needed.
• Assists in creating documents and plans that support the Incident Command System (ICS) process for responses.
• Helps facilitate operational briefings and meetings for field and support personnel.
• Completes incident reports as necessary and forwards to the appropriate authority.
• Updates the Resource Status Tracker as necessary.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Skills/Abilities: 

• Ability to function in a fast paced environment common to a full time Emergency Operations Center (EOC) or Dispatch Center
• Must be willing to work day or overnight shifts as needed. 
• Will be subject to working weekends and holidays.
• Good written and verbal communication skills.
• Must be willing to work in a team environment and coordinate with a variety of scientific and technical disciplines within the CAT Command Center
• Must have the ability to clearly communicate operational needs to field based firefighting resources via a variety of communication methods.
• Must have high attention to detail with preferred experience in data entry.
• Must be highly proficient in Microsoft Office applications as well as Smartsheet programs.  Will be required to learn and utilize additional software and programs for a variety of tasks.

Education and Experience:  

• Required: High School diploma 
• Preferred: Associate’s degree or higher. 
• Preferred: Experience working in a high paced environment such as an Emergency Operations Center, Emergency Services Dispatch Center or similar facility.
• License verification and certifications must be provided at the time of application and can be emailed to certification@chloeta.com.   

Physical Requirements:

• Ability to lift at least 15 pounds
• This job operates in a fast-paced, collaborative environment. This role routinely uses standard office equipment such as computers, phones, etc.

Benefits: (Full Time Employees Only) 

Eligible employees at Chloeta receive the following industry leading benefits: 

• Health, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Access to Teladoc
• Paid Annual Leave/PTO
• Paid Sick Leave
• 14 Paid Holidays
• 401(k) Safe Harbor Contribution
• Life Insurance
• Tuition Reimbursement
• Accident Critical or Hospital Focused Insurance
• Employee Assistance Program (EAP)
• Short and Long Term Disability 

Pre-employment Requirements: 
This position may be contingent upon passing a security clearance, criminal background check, drug screen, Motor Vehicle Record (MVR) review, education verification, employment verification, and/or credit check after acceptance of an offer and prior to beginning work, due to the nature of the services Chloeta provides and the responsibilities of this position. 
 
 

Drug and Alcohol Testing:
To enforce Chloeta’s Drug and Alcohol Testing Policy, an employee or candidate could be subject to undergoing a drug screen and/or alcohol testing at the beginning of employment, as well as after commencement of employment where there is reasonable suspicion of intoxication, or following an automobile or other accident, or as part of a company or facility-wide random drug screen process. 

Please be advised that this position is considered “safety-sensitive” for purposes of Chloeta’s drug and alcohol testing policy, pursuant to Oklahoma Statutes title 63, section 427.8(K).

Fair Credit Reporting Act (FCRA):
Under the FCRA, Chloeta may request a credit check during the onboarding process. A written authorization form will be required before obtaining credit records. 
 
 

Emergency Response:
Every Chloeta employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official Duty Station, and may include duties other than those specified in the employee's official Position Description (PD). Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
 
 

EEO Statement:
Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
 

About Chloeta:
Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific and technical solutions to support military, energy, homeland security, emergency preparedness Healthcare, and critical infrastructure requirements.