What are the responsibilities and job description for the Homeownership Center Manager position at CHN Housing Partners?
CHN HOUSING PARTNERS
Homeownership Center Manager
Who we are: We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer and housing service provider that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 6,000 affordable homes, and each year serve over 30,000 families through a wide array of housing services.
We work in Ohio and neighboring states to preserve and expand affordable housing, build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of a permanent address.
The Homeownership Center is CHN’s ‘one stop shop’ for homeownership products and services. The team consists of homeownership experts that support clients throughout their homeownership journey.
Position Summary: The Homeownership Center Manager oversees the day-to-day operations of the Homeownership Center. This position is responsible for supervising Homeownership Center staff and ensuring that production and outcome goals are met.
Essential Duties & Responsibilities:
In this role, you will be responsible for the day-to-day operations of the Homeownership Center. This includes overseeing the client pipeline and ensuring that staff are working with clients to hit mortgage-readiness benchmarks and reaching their homeownership goal(s). At all times, you will proactively collaborate and communicate with internal and external leaders/stakeholders to ensure a steady stream of clients to the Homeownership Center and that clients are receiving a high-level of customer service and staff support.
You will supervise staff and collaborate with leadership to develop, refine, and/or update staff goals based on policies, goals, and the needs of the Homeownership Center. You will actively develop and promote the ongoing training and professional development activities with staff and utilize quality control reports to provide actionable feedback to staff around production, program goals, and ongoing program/process improvement.
Displaying close attention to detail, you will prepare and submit monthly and quarterly production and outcome reports as well as monthly and quarterly program reports. If a program requires regular reporting to funder(s), you will, in addition, prepare and submit reports in consistent accordance with funder submission procedures.
You will work diligently with staff and leadership to continuously refine processes and procedures to ensure that clients are reaching mortgage-readiness and attaining homeownership. This includes coordinating and working with CHN Housing Capital and Financial Mobility leadership to review systems, policies, and procedures and make recommendations for improvement.
Education and/or Work Experience Requirements:
Required:
Education:
- 4-year degree preferred
Experience:
- 4 years in similar field
- Supervision of staff or demonstrated ability to lead a team
Skills:
- Demonstrated ability to lead a team or project to successful implementation
- Demonstrated ability to serve and work with a diverse population
- Demonstrated ability to work with stakeholders
- Can provide clear and concise instructions
- Can use and interpret program data to identify trends, opportunities, and staff production and efficacy
Preferred:
- Bi-lingual
- Familiarity with Salesforce
Other:
- Must be fully vaccinated against Covid-19, prior to start date.
Why Should You Apply?
- You want to be a part of an organization where the work you do will have a positive and lasting difference in the community.
- Great benefits.
- Opportunities of for on-the-job training and/or professional development.
CHN REQUIRES ALL EMPLOYEES TO BE FULLY VACCINATED AGAINST COVID-19 PRIOR TO START DATE
M/F/V/D/EOE
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