Client Service Specialist

This job involves a combination of client-facing duties, administrative tasks, and compliance-related responsibilities, requiring extreme attention to detail, strong communication skills, and the ability to multitask effectively. A qualified candidate should be able to quickly learn new tasks, improve processes and be efficient with Microsoft Office products.

Client Service:

• Answering incoming phone calls.
• Providing responses, via phone call or email, to client inquiries within the boundaries of your training and licensing.
• Aiding in the preparation of client reviews, which may involve gathering necessary information or documents.
• Assisting in client presentations, potentially by preparing materials or coordinating logistics.
• Completing various forms such as applications and client intake forms, ensuring accuracy and completeness.

Administration and Compliance:

• Performing daily compliance tasks to ensure adherence to regulations and company policies.
• Handling incoming and outgoing correspondence, including emails, letters, and other forms of communication.
• Updating client profile information in the system, maintaining accuracy and confidentiality.
• Supporting Customer Relationship Management (CRM) activities as instructed, which may include data entry or reporting tasks.
• Carrying out other responsibilities as assigned or needed, which could encompass a wide range of tasks depending on business needs.

Required Skills and/or Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to work independently and with a small team.
• The ideal candidate should be honest, hard-working, ethical, and have an optimistic outlook.

Experience:

• Experience in the securities industry may provide insights into additional tasks that could arise, such as market research, investment analysis, or portfolio management support.
• Experience with client data management systems and CRMs tailored for investment firms.
• A Series 7 and Series 66 is preferred, but not required.
• Pay is negotiable based on experience.

Job Type: Full-time

Pay: $40,500.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Investment: 2 years (Preferred)

License/Certification:

• Series 65 or 66 (Preferred)

Ability to Relocate:

• Evansville, IN 47708: Relocate before starting work (Required)

Work Location: In person