What are the responsibilities and job description for the Service Technician position at Christensen, Inc.?
Job Details
Scope:
Consistent with Christensen standards, the Service Technician will oversee the installation, tracking, maintenance and compliance of various propane, fuel, and lubricant assets. This position reports to the Field Service Manager.
Significant Activities and Deliverables:
- Reduce companys Cost of Risk. Ensure that company and government safety standards are always met and maintain zero preventable accidents.
- Build, install, maintain, troubleshoot, and repair propane, fuel, and lubricant distribution systems.
- Perform site surveys to determine safest and most cost-effective solution for customer. Determine time frames for completion and set expectations.
- Assist with procuring equipment, parts and pieces including tanks, pumps, hoses, containments, and monitors.
- Perform maintenance on equipment including Leak Checks, Pressure Tests, repairs, and upgrades.
- Assist with other technical projects including monitor installs and plant maintenance issues.
- Complete paperwork requirements including Work Orders, Log Sheets, Customer Agreements, and Compliance/Safety documents.
- Respond to public inquiries in a courteous manner; provide information within the area of assignment. Adapt to the needs of the business. Excellent customer service.
- Pursue further technical training and complete certifications.
- Other duties as assigned.
Leadership & Team Reach:
- Ability to work well with a variety of departments including office personnel, drivers, sales, vendors and customers.
- Collaborate with other Technicians, Operations Managers, Safety Managers, Insurance Representatives and Suppliers.
- Understands and lives by our Core Values:
Be Courageous: Seeks to understand before being understood-Pursues personal growth-Seeks to understand personal shortcomings-Invites peers and direct reports to speak candidly into their life-Honors their feelings and communicates them in a constructive manner.
Do What I Say Im Going to Do: Demonstrates honor and integrity-Does not leave a fellow team member behind-Demonstrates personal accountability.
Enjoy Serving Others: Engages with others in an open and non-judgmental manner-Demonstrates empathy-Finds true joy in helping others succeed-Enjoys the daily journey of life
Have Fun: Demonstrates a passion for life-Brings out the best in others-Enjoys exploring new ideas and experiences-Models celebration.
Minimum Qualifications:
- High School, GED equivalent or higher
- Class B CDL or higher preferred
- HAZMAT Certification preferred
- Propane Compliance (Basics & Delivery) Certifications preferred
- Knowledge of various codes and standards including LPG installation, appliance service & basic electrical preferred.
- Excellent internal and external customer service.
- Clean driving record.
- Boom truck experience preferred.
Abilities
- Organization, math and reading skills
- Efficient mind-set-i.e. walk less, touch less
- Computer skills including Excel & Word
- Self-Starter and often self-supervised.
- Takes ownership of projects and initiatives.
- Flexible-can adjust to shifting demands.
- Understand, follow, and give oral and written instructions.
- Establish and maintain cooperative and effective working relationships with others.
Work Environment and Physical Demands
- Outdoor environment
- Ability to lift 75 lbs
- Regular exposure to the elements (heat, cold, rain, snow), fumes, dust and odors
- Able to dig, climb and access confined spaces.
- Extended and on call hours required at times to support business requirements, including some weekends and holidays.
- PPE requirements including steel toes boots, hard hat, safety glasses, safety vest, gloves, ear protection, and cold protection.