Practice Administrator, Emergency Services

Job Details

ChristianaCare is hiring a Practice Administrator for the Emergency Service Line.

As a Practice Administrator you would have annual budget preparation, monthly target preparation, implementation of patient satisfaction plans, supports onboarding of providers, responsible for managing and tracking of expenses, EM staffing, and addressing staffing gaps in the emergency department.

This leader will be directly responsible for achieving all established budget and KPI targets, developing and maintaining effective, professional relationships with their assigned providers and staff. The leader will maintain effective operations, processes, and workflows.

Key Responsibilities

• Provides professional and effective practice management of all assigned   clinics.              

• In partnership with their Corporate Director, responsible for developing the annual budget for all assigned clinics.

• Responsible for developing and implementing plans that yield high levels of provider, caregiver, and patient satisfaction.  Responsible for regularly communicating plans as well as the actions being taken when targets and goals are not being met.             

• In association with the Corporate Director, ensures clear performance targets are in place and communicated to all non-provider caregivers and providers with respect to volume, quality, and service. Implements plans for improvement when not meeting expected targets. Involves and communicates with Clinical Leaders around these activities to ensure strong alignment between clinical and operational leadership.                       

• Responsible for tracking and communicating wRVU and volume productivity for all assigned providers.  Ensures productivity reports are distributed and meets regularly with providers to share progress, celebrate success, address concerns, and develop plans for improvement, when necessary.  Involves and communicates with Clinical Leader around these activities to ensure strong alignment between clinical and operational leadership.

Position Qualifications

• Bachelor's degree required and preferred in fields such as nursing, medical technology, business, clinical healthcare, or healthcare management.

• Minimum of 3 years of healthcare experience on a leadership level required.

• Minimum 6 years of direct practice medical practice leadership experience in lieu of degree may be considered.

• Multisite, ambulatory operational leadership experience highly preferred.

Why ChristianaCare

• President/CEO Dr. Janice Nevin named among 50 Most Influential Clinical Executives in 2022 by Modern Healthcare

• ChristianaCare is the largest healthcare system in Delaware centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.

• Achieved Healthgrades America's 50 Best Hospitals Award (2023) and rated by Forbes as the 2nd best health system for diversity and inclusion (2022)

• The region is rich with diverse cultures and offers some of the nation's best public and private schools, colleges, and universities.

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location. 

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America's 50 Best Hospitals and continually ranked among the nation's best by U.S. News & World Report, Newsweek, and other national quality ratings.

Are you interested in working at one of the top 100 hospitals in the nation? Consider joining ChristianaCare, the largest healthcare system in Delaware.

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EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.