Business Manager - Admitting

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Primary Function:

We are currently seeking a Full-Time Business Manager Admitting to manage and supervise the personnel, resources and operations of the Admitting Department's Access Team. Admitting Services plays a meaningful role in patient account management through conversations with the patient and the use of Soarian Financials. The goal of the department is to assist in ensuring the fiscal integrity of Christiana Care Health System at the account level, while delivering exceptional customer service. The Admitting Department's Access Team collects vital patient demographic and insurance information upon admission.

Principal Duties and Responsibilities:

• Provides management of Access Coordinators in registering all admitted patients by obtaining necessary demographics and completing insurance verification.

• Ensures proper insurance notification and precertification requirements for emergent admissions.

• Maintains comprehensive knowledge of regulatory requirements related to patient registration by collaborating with insurance payers on a frequent basis.

• Implements various strategic initiatives within the Admitting Department, measuring the effectiveness and efficiency of on-going procedures and coordinating procedural changes.

• Provides clear channels of communication, delegation and accountability within the Admitting Department for effective supervision, problem solving and ongoing enhancement of the admission/registration process.

• Monitors/reviews employee productivity reports and makes changes as needed to ensure optimal use resources/workflows.

• Collects statistical data and prepares reports as needed regarding department activities.

• Assists in developing, updating and implementing policies and procedures.

• Coordinates with Human Resources to fill vacant positions in a timely manner.

• Interviews, recruits, develops and retains qualified team members.

• Performs employee performance evaluations, coaching, disciplinary actions, and makes recommendations concerning raises, promotions and terminations.

Education and Experience Requirements:

• Bachelor's Degree in Business Administration, Public Administration, Nursing, or related field.

• At least two years of supervisory experience. Familiarity with Soarian Financials is a plus.

• Knowledge of admissions principles and practices.

• Knowledge of departmental admissions policy and procedures.

Christianacare Offers:

• Collaborative and team focused environment

• Full Medical, Dental, Vision, Life Insurance, etc.

• 403(b) with company match!

• Generous paid time off

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.