Staff Assist Patient Financial Services

Job Details
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!



ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America’s Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.



PRIMARY FUNCTION:

The Staff Assist- Customer Service serves as the subject matter expert in providing information and assistance in person and/or via telephone regarding patient financial responsibility, patient payments, reimbursement and billing issues, and programs available to assist with patient liability needs. The Staff Assist- Customer Service maintains data and analytics of departmental efforts and works with the Director of PFS- Admitting and Hospital Operations to optimize department outcomes. Schedule is as follows: Full time Monday - Friday 8:00am - 4:30pm, with attendance at special events as requested.



PRINCIPAL DUTIES AND RESPONSIBILITIES:   

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  Lead team efforts in identifying patient financial status in order to complete an application for the Community Assistance Program or referral for government and community programs. Process assistance applications, perform patient interviews, and use other available collateral to verify need.
  
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  Establish and maintain Financial Assistance Program marketing efforts on the Cecil Campus, serving as a program expert for all patient and Caregiver inquires. 
  
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  Provide education on patient payment options and accepts payments on patient accounts via cash, check, or debit/credit card; upon requests, calculates patient financial responsibility, taking into consideration co-pays, deductibles, co-insurance and type of procedure.
  
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  Answers incoming telephone calls and makes return calls within prescribed time limit, while also monitoring team telephone productivity and coaching where appropriate.
  
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  Coordinates team efforts to complete daily and monthly reports regarding insurance and adjustment needs; perform monthly and quarterly audits to ensure department productivity.
  
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  Monitor the Charity budget on a monthly basis to ensure annual compliance, engaging the team on improving efforts where appropriate; maintenance of monthly self-pay refund balances; completion of monthly point-of-service collections report for accounting and use of payment system analytics to guide team collections efforts.
  
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  Perform accurately with attention to detail within specific times, while managing frequent interruptions and changes in workload, serving as the first point of contact for team issues including supply and equipment needs.
  
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  Works in a team environment collaboratively with various departments, communicating with Billing leadership on barriers and ideas for improvement.
  
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  Protects the integrity of the institution, patients, physicians, and employees by maintaining strict confidentiality of information
  
  
  
  
  

DIRECTION/SUPERVISION RECEIVED:

Director of PFS- Admitting and Hospital Operations            



EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or GED equivalent required.



KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of health care billing, coding, reimbursement practices, and regulatory provisions related to charity and collections activities required.



SPECIAL REQUIREMENTS:

Certified Revenue Cycle Specialist I (CRCS-I) preferred. Certified Application Counselor (CAC) preferred. Minimum of 12 months experience in medical office or health insurance related role required.



PHYSICAL DEMANDS:

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  Frequent use of hands (e.g., use of computer keyboard, equipment, etc.) and mobility.
  
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  Occasional reaching, stooping, and bending.
  
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  Visual acuity and manual dexterity.
  
  
  
  

Post End DateOct 1, 2024

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.