Medical Assistant/Patient Service Representative - Urology - Float - PRN(Non-Benefit Eligible)

Christie Clinic's Department of Urology is seeking a PRN(as needed and non-benefit eligible) Medical Assistant/Patient Service Representative between Monday-Friday from 8:00am to 5:00pm at our Christie Clinic at The Fields location, with ability to float to the Danville at The Riverfront and Bloomington on Empire clinics, as needed.

Duties include performance of skills through the delivery of patient care using a systematic patient assessment, answering incoming phone calls, scheduling appointments, conducting retail sales and assisting with the checkout or rescheduling process. Medical Assistant experience highly preferred.

TYPICAL PHYSICAL DEMANDS:

Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 75 pounds. Hearing within, or correctable to, a normal range, vision correctable to 20/20 and manual dexterity for the operation of office and lab equipment is required.

TYPICAL WORKING CONDITIONS:

Work is performed in a clinical office and Mohs lab setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements may include working irregular hours.

Responsibilities:

• Prepare exam and treatment rooms with necessary instruments prior to appointment.
• Clean and restock rooms at the end of the day.
• Perform chart preparation according to department standards.
• Maintain and update patient medical record upon visit including allergies, medications, etc. and enter into the electronic medical record.
• Appropriate use of flag system per standard work.

• Review and respond to the electronic medical record work list per department standard work.
• Complete lab order entries and appropriately handle patient specimens (including communication to patient per department standard work), as needed.
• Assists providers with procedures/surgery, as needed.
• Assist in patient education relating to medication instructions, procedures or any other necessary information pertaining to patient care.
• Greet patients and visitors in an efficient, professional, and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Demonstrate the ability to communicate effectively with patients and providers.
• Provide check-in process for patients.
• Verify and update necessary demographic information.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Maintain relevant office supplies for department effectiveness.
• Schedule referral visits, tests, labs, and appointments, as requested.
• Stay current on work queue work items i.e.: patient appointment requests, telephone messages, referrals, etc.
• Assist surgery scheduler, as needed.
• Receive and distribute mail.
• Obtain authorizations, as needed.
• Perform related work as required.

Experience

• Previous healthcare experience

Education

• High School or better

Licenses & Certifications

• CPR

• CNA
• CMA

Skills

• Working in a team environment
• Ability to multi-task
• Ability to communicate effectively

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)