What are the responsibilities and job description for the Medical Assistant/Receptionist - Gastroenterology position at Christie Clinic?
Christie Clinic's department of Gastroenterology is seeking a full-time Medical Assistant/Receptionist at the Fields clinic from Monday-Friday 8:00am-5:00pm.
Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments, and assisting with the checkout or rescheduling process. They will serve as a liaison between patients and medical support staff. Duties will also include performance of skills through the delivery of patient care using a systematic patient assessment.
TYPICAL PHYSICAL DEMANDS:
Demands include sitting, standing, walking, bending, stooping, stretching and lifting to 75 pounds. Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.
TYPICAL WORKING CONDITIONS:
Work is performed in a clinical setting with possible exposure to communicable diseases, toxic substances, hazardous waste, bodily fluids and other waste common to a health care environment. Requirements may include working irregular hours.
JOB DUTIES: (This list may not include all the duties assigned.)
- Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
- Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
- Maintain provider schedules.
- Review and respond to the electronic medical record work list per department standard work.
- Accept forms and other paperwork (i.e., FMLA, Disability) from patients that need to be completed. Document and send forms onto appropriate person/department.
- Perform chart preparation according to department standards.
- Give messages, including triage, to nurses as necessary.
- Access patient information from the computer as necessary.
- Prepare exam and treatment rooms with necessary instruments prior to appointment. Clean and restock following appointment.
- Complete lab order entries and appropriately handle patient specimens (including communication to patient per department standard work), as needed.
- Assist patient to exam room, take vitals, weight, and height of patient. Enter information into the electronic medical record.
- Maintain and update patient medical record upon visit including allergies, medications, etc. and enter into the electronic medical record.
- Flag appropriate room for provider to see patient.
- Assist with procedures during appointment.
- Perform lab tests, treatments, etc., as directed by provider.
- Perform related work as required.
