BD Sales Support Coordinator

Join our TRU Crew!

ChromaDex Corp. (NASDAQ:CDXC) is a global bioscience company dedicated to healthy aging. Our scientists’ partner with leading universities and research institutions worldwide to discover, develop, and create solutions to positively impact human health.  Our flagship ingredient, NIAGEN® nicotinamide riboside, is backed by clinical and scientific research.  Our consumer product is TRU NIAGEN® which safely and effectively increases NAD levels, a vital cellular resource, that supports healthy living and improving the way we age.

We need smart, collaborative people to help us build the next frontier bioscience company dedicated to enabling wellness and well-being for every demographic. Our culture encourages and supports continuous learning and improvement while helping individuals and teams achieve their full potential. We embrace diversity and inclusivity while promoting equality and fairness in the workplace. 

We are a flexible hybrid work environment with offices in Westwood CA, Tustin CA, and Longmont CO. We are dog friendly and people friendly, too!     

Who are you?

·  Whip smart - we’re looking for candidates with a keen intellect who quickly learn what they don’t know

·  Adaptable – Able to apply yourself on a wide variety of tasks on a daily basis

·  Analytical - Can assess and leverage systems and processes to figure out more effective ways to get things done

·  Hustle - Someone with a sense of urgency who does what it takes to get the best results

· Passionate – Yes!  About collaborating, about problem-solving, and about making a difference

·  You’re an ACE! – Great Attitude, Commitment to success, and Ethics in how you work and how you think

What’s the Role?

The Business Development Sales Support Coordinator role manages customer relationships and serves as the main point of contact between customers and the Commercial Team.  This role focuses on communicating with customers and supporting the overall sales cycle. The function of this role combines global order processing/communication as well as data entry/integrity. It ensures that data elements in our ERP system, NetSuite (NS), are entered, maintained, monitored, communicated, and housed with high efficiency and exceptional attention to detail. The role also supports the Commercial Team through guidance/training of NetSuite to all current and potential new hires and partner cross functionally to support and collaborate with other departments.

What you’ll do:

•       Manage all activities related to the processing of customer orders, quotation requests, credit applications, invoices, refunds, collections, and customer onboarding.

•       Provide and maintain all Daily Reports including orders processed and backorder list.

•       Accurately capture and confirm all customer data entered in our ERP system, maintaining and ensuring integrity of all customer data.

•       Create and maintain SOPs, Business Rules, and Work Instructions for ALL Customer Service and Data Integrity functions.

•       Manage incoming customer inquiries, respond, or route inquiries to appropriate personnel, track communication and resolution of all inquiries to completion.

•      Make recommendations for process improvements and optimize workflow and activity for efficiency and effectiveness.

•     Campaign E-mails Auto Replies: Enter and edit marketing leads into NS.

What we need from you:

·       High School Diploma / GED or equivalent

·   2 years of Data Entry/Management and/or Customer Service experience preferred

·       Working knowledge of MS Office and Database Management

·       Must be detail oriented with ability to accurately enter and confirm data.

·       Ability to multi-task actively across various projects, prioritize, and manage time effectively.

·       A sense of urgency and ownership, and a desire to see things through to completion.

·       Exceptional work ethic, positive energy, honesty and integrity in all business interactions

·       Ability to enhance the customer experience by being thorough, efficient, and adaptable to different communications styles and personalities.

·       Bilingual in English and Spanish is a plus.

Typical pay range for this role depending on experience: $40,000 - $56,400

Who we are:

We are an equal opportunity employer that operates with an emphasis that People Matter.  We respect and will consider every and all kinds of people regardless of race, color, religion, sex, sexual orientation, gender identity, age, natural origin, protected veteran status, disability, or any other factors prohibited by law or humanity.