Internal Operations Coordinator

Job Summary:

The Internal Operations Coordinators (IOC) are part of the Internal Operations team which handles the coordinated back-office duties for all Chrysalis Employment Social Enterprises (ESE’s). The team's duties include, but are not limited to, the initial client employee programmatic experience from the time of referral through onboarding to placement into a respective ESE. In addition, this team is responsible for communicating with clients regarding their status with the Program, delivering corrective feedback to client employees, ordering and tracking uniforms and supplies, and instituting electronic payroll for transitional employees. The IOC position has varied levels of responsibility for all the team’s duties listed above. This position works closely with staff in the ESE’s and throughout all departments of Chrysalis.

Duties and Responsibilities to include but not limited to:

Operational Effectiveness

• Participate in the design and execution of Internal Operations projects.
• Ensure procedures are effective in supporting ESE objectives and needs.
• Respond in a positive, prompt, and thorough manner to ESE staff inquiries and issues related to Internal Operations.
• Maintain case management databases (Salesforce) with timely case notes and service entries.
• Place transitional client workers in ESE positions to meet all contractual obligations.
• Work closely with ESE staff to ensure that all contracts are fully staffed with transitional client workers at all times.
• Process transitional client worker applications for all positions and facilitate interviews and onboarding.
• Work with Chrysalis’ and customers’ insurance providers and monitor CA DMV’s EPN program to ensure that all employees in safety-sensitive positions (drivers) are compliant.
• Maintain a pool of engaged transitional client workers.
• Place orders for, monitor inventory of, and distribute all necessary supplies and equipment for ESEs, including uniforms.

Employee Training & Mentorship

• Facilitate weekly new hire orientations and trainings for incoming transitional client workers.
• Deliver professional feedback to transitional employees in a professional and trauma-informed manner.
• Support personnel processes, including making corrective action decisions and working with Human Resources to ensure all policies are followed.

Job Skills & Qualifications

• Interest in, experience working with, and sensitivity toward the Chrysalis client population, including the re-entry community.
• Ability to multi-task and prioritize appropriately yet maintain flexibility.
• Strong interpersonal skills, including the ability to coach/mentor staff and clients.
• Advanced written and verbal communication, organization, and time management skills.
• Thrive in a high paced, demanding environment.
• Self-starter with “can do” attitude and takes initiative.
• Maintain confidential information and exercise discretion.
• Willingness to work flexible hours depending on business needs.
• Understanding of and ability to use software applications such as Microsoft Suite and Google Suite.
• Previous experience with case management software a plus.

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.